The crash report flagged these programs;

mswsock.dll = Microsoft

winmm.dll = Windows Multimedia

combase.dll = Microsoft

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection

SymHTML.dll = Symantec Corporation

ccL120U.dll = Symantec

coWPPlg.dll = Norton Confidential

cosfshre.dll = Norton Identity Safe

coUICtlr.dll = Norton Identity Safe

coffpl35.dll = Norton Identity Safe

Download the current full installers for your Norton programs and save it.

Download and run the Norton Removal Tool to uninstall your Norton product

After, reboot the computer and use a registry scanner.

Once you are done, run the full installer.

So here is the question. Why on a brand new laptop with a brand new install of ff and norton do I have to go through all that trouble?????

I can only tell you what the crash reports say.

Look for the Norton icon on your task bar by the clock. Right click it and select Get Support.

DaRambler said

bp-683ac84f-3cf7-4fe7-9705-b5b092150410 4/10/2015 3:54 PM bp-59ebcfcf-4bd8-4fab-90c9-caf0f2150410 4/10/2015 3:13 PM bp-3930beba-6f9a-42a0-a736-119022150410 4/10/2015 2:01 PM bp-9128cc7f-a517-466e-88d0-591a02150410 4/10/2015 12:44 PM bp-dd20c466-cdf7-46eb-9e89-66b132150410 4/10/2015 11:23 AM

What registry scanner to use. So many are scams. Thanks.

You can try to disable hardware acceleration in Firefox.

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

• https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

• Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
• Do NOT click the Reset button on the Safe Mode start window

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

You can set set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page to check for issues caused by plugins.

Also check that you have the latest updates of your Norton security software.

• https://community.norton.com/en/blogs/product-update-announcements/firefox-37-support-norton-toolbar

• Firefox 37.0.1 Crash Report [@ symhtml.dll@0x3f36b ]
• Firefox 37.0.1 Crash Report [@ symhtml.dll@0x7cedd ]

Thanks for the Norton tip. I constantly run the update program when it crashes but it is running the 2014 toolbar. You would think this would be part of norton update check. Will install that when I get home from work. Thanks.