Cannot log in to site, cannot reset password, receiver error: Error Sending your new password: SMTP Error: Could not authenticate.
Trying to log on to site I have used before and have an account. When I try to log in, the email and password are wiped out and I get the same login page with blank fields again. When I try to reset the password I get the following error message: Error Sending your new password: SMTP Error: Could not authenticate.
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Regarding the login: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
"3-bar" menu button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
- right-click and choose View Page Info > Security > "View Cookies"
- (menu bar) Tools > Page Info > Security > "View Cookies"
- click the padlock or globe icon in the address bar > More Information > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try reloading the page. Does that help?
I notice you have quite a few extensions and wonder whether you could rule out extensions as a potential source of the problem by testing in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.
If Firefox is not running: Hold down the Shift key when starting Firefox.
If Firefox is running: You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" button > Restart with Add-ons Disabled
- Help menu > Restart with Add-ons Disabled
and OK the restart.
Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Any difference?
Regarding the password reset: it sounds like the site is broken. I don't see how a browser could cause that error.
Tried both of those before posting the question. Didn't help. Thanks anyway.