Firefox crashes - never starts up - there was a problem submitting your report - Crash id ?
"%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" - empty - copy paste detail of crash here AvailablePageFile: 1638031360 AvailablePhysicalMemory: 669405184 AvailableVirtualMemory: 1957732352 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 56688640 BreakpadReserveSize: 67108864 BuildID: 20150826023504 CrashTime: 1441701125 Email: xxxx@xxxxxxxxxxxx.xx FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1441700192 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 376 StartupTime: 1441701122 SystemMemoryUsePercentage: 79 Throttleable: 1 TotalPageFile: 5189296128 TotalPhysicalMemory: 3211833344 TotalVirtualMemory: 2147352576 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 40.0.3 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{02F84C97-D7B4-4D41-89C1-22A60CD9624F}] SEQPACKET 13 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{02F84C97-D7B4-4D41-89C1-22A60CD9624F}] DATAGRAM 13 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B29F66C3-6A91-4660-9F7F-2F41BD77F7E7}] SEQPACKET 12 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B29F66C3-6A91-4660-9F7F-2F41BD77F7E7}] DATAGRAM 12 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{31148E48-D74C-49E5-9BBD-824F5CCED270}] SEQPACKET 11 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{31148E48-D74C-49E5-9BBD-824F5CCED270}] DATAGRAM 11 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1F1369C1-CDC2-4CD1-BC5C-DF11C240E909}] SEQPACKET 10 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1F1369C1-CDC2-4CD1-BC5C-DF11C240E909}] DATAGRAM 10 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D8807013-9100-41EE-8D4E-9BB288C64989}] SEQPACKET 9 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D8807013-9100-41EE-8D4E-9BB288C64989}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C6550159-94A3-4303-A923-4097F43A3203}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C6550159-94A3-4303-A923-4097F43A3203}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{78773C4A-7AAC-46D5-81B9-5C33802B19F5}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{78773C4A-7AAC-46D5-81B9-5C33802B19F5}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CD9BB61A-849C-470C-97B1-D6DD74903AA8}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CD9BB61A-849C-470C-97B1-D6DD74903AA8}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A0D36753-A85B-48A5-8C5A-586D17C644B2}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A0D36753-A85B-48A5-8C5A-586D17C644B2}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{73B29214-77AB-4E42-8740-A6052ECF32E5}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{73B29214-77AB-4E42-8740-A6052ECF32E5}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{55713A47-EA75-4E15-96F2-C744D80AF9FD}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{55713A47-EA75-4E15-96F2-C744D80AF9FD}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CBFFDCC3-4021-4356-AE34-32948A0060C0}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CBFFDCC3-4021-4356-AE34-32948A0060C0}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{72ABF810-CB7D-418F-BF54-D30A1F6849E0}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{72ABF810-CB7D-418F-BF54-D30A1F6849E0}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{532B8CE2-3BFE-4A0A-A174-3EEA2CE608E4}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{532B8CE2-3BFE-4A0A-A174-3EEA2CE608E4}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
This report also contains technical information about the state of the application when it crashed.
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?
While still in Safe Mode,
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Edward27821 Do as instructed above.
This could be a problem with a plugin. There is one report that shows the Adobe Reader plugin (nppdf32.dll)
You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox menu button/Tools > Add-ons > Plugins" page.
- plugins are not affected by Firefox Safe Mode
The crash report flagged these programs;
lpxpcom.dll = LastPass
idmcchandler7.dll = Internet Download Manager
IPSEng32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++ bp-094f7337-76ab-417b-b859-9a5d52151004
Signature hang
Process Type plugin Adobe Acrobat Version: 11.0.10.32
nppdf32.dll = Adobe Acrobat
As a test, remove Lastpass from your system. It has caused many problems of late.
Use "3-bar" menu button > Exit (Power button) (Windows: File > Exit; Mac: Firefox > Quit Firefox; Linux: File > Quit) to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.
If you use "Clear history when Firefox closes" then try to disable this feature.
- Tools > Options > Privacy > Firefox will: "Use custom settings for history": [X] "Clear history when Firefox closes" > Settings