I could send and receive e-mails fine up until 25/08/2015 this is the date of my last received e-mail

check this: If Windows OS Tools > Account Settings > Server Settings for the mail account

If Linux OS there is a menu difference. Edit > Account Settings > Server Settings for the mail account or right click on mail account name in folder Pane and select : Settings then select: 'Server Settings' for the mail account

Confirm you have the following selected: Select: 'check for new messages on startup' select: 'check for new messages every eg:10 minutes' Select: 'Automatically download messages' click on OK

Please post this info: In thunderbird Help > Troubleshooting Information click on 'copy text to clipboard' button

In this question, right click in a 'Post a Reply' box and select : Paste You can edit/remove all info on fonts and printers, but nothing else.

Then tell me: when you click on 'Get Messages' what happens? What do you see in the bottom status bar..connecting, connected etc? Do you get an error message, if yes, what does it say ...word for word?

RE: logging into my cpanel (host gator) & using webmail. I had about 50 e-mails with "cron" but nothing I have sent as a test has come through.

Are you saying that test emails you sent via Thunderbird to your email address are not appearing in the webmail account? If yes, then tell me how you know you are able to send emails using Thunderbird.

re: cron What OS are you using ...Linux? I presume cron is a task scheduling program you use. when did you start using cron ?

Did the problem start after a thunderbird update?

Application Basics

Thanks for the reply.

Hope the above message was what you were looking for.

All the "check for new messages on startup" ect are fine.

When I click "get Mail" it just says (my email) connecting to "hostgatorserver" like it used to when it worked, or does nothing. Checking messages within a short time period it may be? i.e clicking get messages 10 seconds between.

• • Just tried again & said it timed out. First time this has happened.

So I can send email via thunderbird to my personal Hotmail acc. (find the email in my hotmail inbox) I tried replying to this test email but no success.

In my webmail (hostgator) there is no evidence of any messages sent or received

I'm afraid the "cron" thing is beyond me. Don't have a clue what it is. perhaps something to do with my website. On a windows machine

Thank You!

It is a concern that no new emails are being received in the hostgator webmail account.

Test: Please send an email from your hotmail account to your hostgator account and then wait. Do you get a mailor daemon message - a bounce back message from the server to your hotmail account saying the email cannot be delivered ? If yes, what does it say ?

I have now found the problem, It's a hosting issue.

Thanks so much for all your help. Very much appreciated.

how did you fix it?

Application Basics

   Name: Thunderbird
   Version: 38.5.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.5.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20151221142744
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) peace.myhostdns.com:993, SSL, passwordCleartext
     OUTGOING: peace.myhostdns.com:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Crash Reports

 Extensions
   Disable DragAndDrop (Thunderbird), 2.1.0, true, disable_dnd_tb@pqrs.org

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 0
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.5.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Times New Roman
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     gfx.driver-init.appVersion: 41.0
     gfx.driver-init.deviceID: 0x0fc1
     gfx.driver-init.driverVersion: 10.18.13.5582
     gfx.driver-init.feature-d2d: true
     gfx.driver-init.feature-d3d11: true
     gfx.driver-init.status: 2
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: d42d7e82-4531-4559-b924-9ce38e00e96
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1451244552
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     privacy.donottrackheader.enabled: true
     security.disable_button.openCertManager: false

 Graphics

     Adapter Description: NVIDIA GeForce GT 640
     Vendor ID: 0x10de
     Device ID: 0x0fc1
     Adapter RAM: 2048
     Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
     Driver Version: 10.18.13.5582
     Driver Date: 8-25-2015
     Direct2D Enabled: false
     DirectWrite Enabled: false (10.0.10240.16430)
     ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 1
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.10
     4.10.10

     NSS
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC

     NSS Util
     3.19.2.1
     3.19.2.1

     NSS SSL
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC

     NSS S/MIME
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC

joshuawilsonorg I presume the owner of joshuawilson.org ? The incoming and outgoing server names do not look correct. You need to ask the people who are hosting your website what the IMAP and SMTP server names should be. Usually this info is shown somewhere in the hosting package/webmail information.