Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά κατάχρησης».

Μάθετε περισσότερα

Αυτό το νήμα αρχειοθετήθηκε. Παρακαλούμε κάντε νέα ερώτηση αν χρειάζεστε βοήθεια.

What should I do about getting jerky video unless I disable add-ons?

  • 2 απαντήσεις
  • 2 έχουν αυτό το πρόβλημα
  • 4 προβολές
  • Τελευταία απάντηση από drtoner

drtoner
drtoner
more options

Most of the videos I watch online are jerky, like the video goes back and forth while still progressing forward. Examples are Facebook and YouTube. The audio is fine. This started about 6 months ago. I recently noticed that IE does not have this problem so I believe it is something within Firefox. I tried restarting with add-ons disabled and that worked! Now I need to know which add-on I need to permanently disable. I'm running Windows 7 and Firefox 41.0.1. I also tried to update my Flash player but even after an update it would still tell me that it needed to be updated. I did it 3 times before giving up.

Most of the videos I watch online are jerky, like the video goes back and forth while still progressing forward. Examples are Facebook and YouTube. The audio is fine. This started about 6 months ago. I recently noticed that IE does not have this problem so I believe it is something within Firefox. I tried restarting with add-ons disabled and that worked! Now I need to know which add-on I need to permanently disable. I'm running Windows 7 and Firefox 41.0.1. I also tried to update my Flash player but even after an update it would still tell me that it needed to be updated. I did it 3 times before giving up.

Επιλεγμένη λύση

Hello, drtoner, see the Test for faulty extensions to find which add-on is the problem.

BUT please first, turn off hardware acceleration to see if the problem is hardware acceleration and not an add-on.

thank you

Ανάγνωση απάντησης σε πλαίσιο 👍 1

Όλες οι απαντήσεις (2)

ideato
ideato
more options

Επιλεγμένη λύση

Hello, drtoner, see the Test for faulty extensions to find which add-on is the problem.

BUT please first, turn off hardware acceleration to see if the problem is hardware acceleration and not an add-on.

thank you

drtoner
drtoner Ιδιοκτήτης ερώτησης
more options

Turning off the hardware accelerator worked!