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Firefox crashes

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hi my mozilla keeps crashing when im watching videoes sometimes it does it almost at end of vid or in the middle or start this didnt start happening until mozilla updated could u plz fix or let me know why its crashing

hi my mozilla keeps crashing when im watching videoes sometimes it does it almost at end of vid or in the middle or start this didnt start happening until mozilla updated could u plz fix or let me know why its crashing

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Sorry to hear about the crashes. If you are getting the Mozilla Crash Reporter form, your Firefox may have logged some data that would help track down the cause of the problem. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "Firefox crashes - asking for support" for steps to get those crash report IDs from the about:crashes page, and then post some of the recent ones here.


If the crashes are specifically in the Flash player, this is some standard guidance that addresses the most common issues with the Flash Player plugin. I'm sure you've seen some of it before, but just in case:

(1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily.

(2) Disable hardware acceleration in Flash: right-click the media in the player and choose Settings, then the first mini-tab and uncheck the box to use hardware acceleration.

More information in this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista and higher)

The protected mode feature of the Flash player plugin has security benefits, but seems to have compatibility issues on some systems. You can disable it using the Add-ons page. Either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. On the right side, find "Shockwave Flash" and click the More link. Then uncheck the box for "Enable Adobe Flash protected mode" and try that for a day to see whether it helps.

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What media player is used if you check this via the right-click context menu of the player area? Is that the HTML5 media player?

A Flash based player shows a Flash context menu.

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es with the Flash plugin?

You can check for problems with current Shockwave Flash plugin versions and try this:

See also: