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I can't view Facebook Ads Manager Properly in Firefox

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caldwellian
caldwellian
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For some reason, I cannot view my Ads Manager page on Facebook. I manage a Facebook page for my business and also have a personal account. I can view the 2 different pages just fine but when I click "ads manager" or "create ad", the screen just goes black. You can see in the address bar that it's taking me there but the page isn't SHOWING. Very strange!

For some reason, I cannot view my Ads Manager page on Facebook. I manage a Facebook page for my business and also have a personal account. I can view the 2 different pages just fine but when I click "ads manager" or "create ad", the screen just goes black. You can see in the address bar that it's taking me there but the page isn't SHOWING. Very strange!

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cor-el
cor-el
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Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

It is possible that Anti-Virus software or your firewall is causing problems. Try to disable Anti-Virus software temporarily to see if that makes a difference.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.