Avatar for Username

Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά κατάχρησης».

Μάθετε περισσότερα

Αυτό το νήμα αρχειοθετήθηκε. Παρακαλούμε κάντε νέα ερώτηση αν χρειάζεστε βοήθεια.

Firefox crashes on startup

  • 2 απαντήσεις
  • 2 έχουν αυτό το πρόβλημα
  • 2 προβολές
  • Τελευταία απάντηση από JimW57

JimW57
JimW57
more options

This morning Firefox starting crashing all the when starting up. What is really bad about this is that the popup about troubleshooting and safe mode screen does not stay up when crash report comes up. For this I have tried to start in safe mode and it crashes as well. Proceeded to download and install latest version, same results. Uninstalled firefox and did a clean install and it is still crashing, even in safe mode. I have read through the previous questions on this and nothing there has worked.

Have restarted my computer a number of times, but have not down a shut down and start.

No new extensions or plug ins have been added. The last Norton update was 1 week ago.

Crash ID: bp-edab8628-ea22-44f0-bdb7-f1b0d2160913

any help resolving this is greatly appreciated.

This morning Firefox starting crashing all the when starting up. What is really bad about this is that the popup about troubleshooting and safe mode screen does not stay up when crash report comes up. For this I have tried to start in safe mode and it crashes as well. Proceeded to download and install latest version, same results. Uninstalled firefox and did a clean install and it is still crashing, even in safe mode. I have read through the previous questions on this and nothing there has worked. Have restarted my computer a number of times, but have not down a shut down and start. No new extensions or plug ins have been added. The last Norton update was 1 week ago. Crash ID: bp-edab8628-ea22-44f0-bdb7-f1b0d2160913 any help resolving this is greatly appreciated.

Επιλεγμένη λύση

hi JimW57, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

Ανάγνωση απάντησης σε πλαίσιο 👍 1

Όλες οι απαντήσεις (2)

philipp
philipp
  • Moderator
more options

Επιλεγμένη λύση

hi JimW57, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

JimW57
JimW57 Ιδιοκτήτης ερώτησης
more options

With this I had to open Firefox in safe mode, which I was finally able to do. I went into the extensions and verified what was there and nothing new was added/updated. I confirmed that I can navigate around the web and then exited Firefox safe mode. I restarted Firefox and it started normally.

This appears to have resolved this issue. I very much appreciate the quick reply and assistance.