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I am unable to send or receive e-mails, however mails are coming in on webmail, so there is a problem with thunderbird

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Ingny
Ingny
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I have been having problems with my main e-mail account for weeks, wouldn't send or forward mail. Now I cannot receive or send mail. Says invalid user name or password. Talked to tech at Time Warner, couldn't find problem, they changed it to mail.twc.com, still not working. I can get mu e-mail through TWC web mail, but I don't like using that. Mail also comes in on my tablet, so there is a problem with thunderbird somewhere. Can you help?

I have been having problems with my main e-mail account for weeks, wouldn't send or forward mail. Now I cannot receive or send mail. Says invalid user name or password. Talked to tech at Time Warner, couldn't find problem, they changed it to mail.twc.com, still not working. I can get mu e-mail through TWC web mail, but I don't like using that. Mail also comes in on my tablet, so there is a problem with thunderbird somewhere. Can you help?

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Gnospen
Gnospen
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What is your firewall? Does it interfere with outgoing calls? Sometimes a firewall takes so long that it will create a timeout and therefore invalid username etc

Try running window in safe mode

If safe mode for the operating system fixes the issue, there's some software in your computer that's causing it. Most likely the firewall