Can't download new emails
One of my hotmail accounts on Thunderbird will no longer receive emails. I had an issue with duplicate emails which I solved but now none of the emails are being detected. I've tried deleting the password saved and re entering it. I've tried checking how the account is configured on Thunderbird but nothing's changed. Please help! Many thanks
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Is it configured like this https://thunderbirdtweaks.blogspot.com.au/2016/06/hotmail-proxy-errors.html
Thank you- I just tried that and changed the server name to the correct URL but no new messages being found by Thunderbird yet sadly.
Matt said
Is it configured like this https://thunderbirdtweaks.blogspot.com.au/2016/06/hotmail-proxy-errors.html
Thank you- I just tried that and changed the server name to the correct URL but no new messages being found by Thunderbird yet sadly.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
I don't have any antiviruses etc installed that I am aware of (I use a mac).
Thunderbird works in safe word but I still can't receive emails from that account, but the others are still working.
______________________________________________
Application Basics
Name: Thunderbird Version: 14.0 User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:14.0) Gecko/20120713 Thunderbird/14.0 Profile Folder: Show in Finder Application Build ID: 20120713141924 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Crash Reports: about:crashes Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop3.live.com:995, SSL, passwordCleartext
OUTGOING: smtp.live.com:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) pop3.live.com:995, SSL, passwordCleartext
OUTGOING: smtp.live.com:587, alwaysSTARTTLS, passwordCleartext, true
account4:
INCOMING: account4, , (pop3) pop3.live.com:995, SSL, passwordCleartext
OUTGOING: smtp.live.com:587, alwaysSTARTTLS, passwordCleartext, true
account5:
INCOMING: account5, , (imap) hp17.hostpapa.com:993, SSL, passwordCleartext
OUTGOING: hp17.hostpapa.com:465, SSL, passwordCleartext, true
Extensions
Remove Duplicate Messages, 0.1.14, true, {12345678-1234-1234-1234-123456789abc}
Test Pilot for Thunderbird, 1.3.9, true, tbtestpilot@labs.mozilla.com
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 1048576
browser.cache.disk.smart_size_cached_value: 307200
browser.cache.disk.smart_size.first_run: false
browser.display.use_document_fonts: 0
dom.max_chrome_script_run_time: 0
extensions.lastAppVersion: 14.0
font.minimum-size.x-western: 10
font.name.sans-serif.x-western: Lexia
font.name.serif.x-western: Bookman Old Style
font.size.variable.x-western: 16
gfx.blacklist.webgl.msaa: 4
mail.openMessageBehavior.version: 1
mail.spotlight.enable: true
mail.spotlight.firstRunDone: true
mail.spotlight.global_reindex_time: 1308744072
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1478258771
places.history.expiration.transient_current_max_pages: 100604
plugins.update.notifyUser: true
Graphics
Vendor ID: 10de Device ID: 863 WebGL Renderer: NVIDIA Corporation -- NVIDIA GeForce 9400M OpenGL Engine -- 2.1 NVIDIA-8.24.17 310.90.9.05f01 GPU Accelerated Windows: 0/2
Hi- Still unsolved- anyone able to help? Many thanks-Cynth