Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά κατάχρησης».

Μάθετε περισσότερα

Αυτό το νήμα αρχειοθετήθηκε. Παρακαλούμε κάντε νέα ερώτηση αν χρειάζεστε βοήθεια.

Cannot install latest firefox on windows 10

  • 4 απαντήσεις
  • 0 έχουν αυτό το πρόβλημα
  • 4 προβολές
  • Τελευταία απάντηση από WestEnd

bservies
bservies
more options

With a newly reset Windows 10 on my laptop, firefox tells me it has been installed before. Well, no, but Ok.

Then, it fails to install with, "For some reason we cannot install firefox." Well, golly gee wilickers that's informative.

Click OK to try again. Doesn't try again, goes to a download area. Download file and run it, "Corrupt file!"

I've tried turning off the firewall, turning off smartscreen, updating windows, clearing all the caches. Nothin'.

Any suggestions before I go back to chrome and get some work done?

With a newly reset Windows 10 on my laptop, firefox tells me it has been installed before. Well, no, but Ok. Then, it fails to install with, "For some reason we cannot install firefox." Well, golly gee wilickers that's informative. Click OK to try again. Doesn't try again, goes to a download area. Download file and run it, "Corrupt file!" I've tried turning off the firewall, turning off smartscreen, updating windows, clearing all the caches. Nothin'. Any suggestions before I go back to chrome and get some work done?

Όλες οι απαντήσεις (4)

WestEnd
WestEnd
more options

Boot into Safe Mode with F8 key and choose safe mode with networking and see if FF isn't already installed.

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

You can find the full version of the current Firefox release (61.0.1) in all languages and all operating systems here:

bservies
bservies Ιδιοκτήτης ερώτησης
more options

Yes, thank you. Those are the files that SmartScreen flags and if I run them anyway (both the 32 and 64 bit versions) I get a "File Corrupt - Extraction Failed" dialog.

WestEnd
WestEnd
more options

bservies said

Yes, thank you. Those are the files that SmartScreen flags and if I run them anyway (both the 32 and 64 bit versions) I get a "File Corrupt - Extraction Failed" dialog.

That means the download was a failed download and you need to redownload again. Sounds like you got a over active security software causing the install issue.