Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά κατάχρησης».

Μάθετε περισσότερα

Αυτό το νήμα αρχειοθετήθηκε. Παρακαλούμε κάντε νέα ερώτηση αν χρειάζεστε βοήθεια.

Password probs on new PC

  • 3 απαντήσεις
  • 2 έχουν αυτό το πρόβλημα
  • 14 προβολές
  • Τελευταία απάντηση από sfhowes

Cjeavons
Cjeavons
more options

I have tried to open up Mozilla Thunderbird mail on my new computer and it keeps saying the password is incorrect I know it isn’t as it’s the same password from my old computer . I have copied and pasted the files from the old one onto the new installed app on my new computer and it still does t work !! I’m at th end of my tether !!! Can anyone help me Please

I have tried to open up Mozilla Thunderbird mail on my new computer and it keeps saying the password is incorrect I know it isn’t as it’s the same password from my old computer . I have copied and pasted the files from the old one onto the new installed app on my new computer and it still does t work !! I’m at th end of my tether !!! Can anyone help me Please

Όλες οι απαντήσεις (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

What was the operating system on the old computer and what's the OS on the new one? What did you copy, the profile folder or the Thunderbird folder?

Cjeavons
Cjeavons Ιδιοκτήτης ερώτησης
more options

Hi I went into roaming and copied the Thunderbird folder ... the operating system is windows 10 on my new system The old one was purchased in 2010 ( not sure maybe windows xp )

sfhowes
sfhowes
  • Top 10 Contributor
more options

Before you copied the Thunderbird folder onto the W10 PC, did you delete the existing folder? There were some changes in how passwords are stored in going from TB versions that work on XP to ones on W10, so maybe that's the problem.

You can remove all password data from the profile by deleting or moving these file: key4.db (also key3.db if it exists), cert9.db (also cert8.db), logins.json, and pkcs11.txt.

http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Thunderbird#Saved_passwords

Make sure you don't have a security program with a password manager - they can cause problems.