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Thunderbird and Comcast - new error message

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msinfo2015
msinfo2015
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I just created a new user and new mailbox. It works fine in the Comcast portal but not when I set up in Thunderbird. These are the settings that Comcast gave me to use:

IMAP protocol Incoming settings: imap.comcast.net / port 993 / SSL/TLS / Normal password / user name ****@comcast.net Outgoing settings: smtp.comcast.net / port 465 / SSL/TLS / Normal password / user name ***@comcast.net

It keeps telling me the password is wrong "Alert 1014" I know the password is correct. I use it to log into the Comcast portal and I have retyped it 4 times very carefully.

Your help is greatly appreciated.

I just created a new user and new mailbox. It works fine in the Comcast portal but not when I set up in Thunderbird. These are the settings that Comcast gave me to use: IMAP protocol Incoming settings: imap.comcast.net / port 993 / SSL/TLS / Normal password / user name ****@comcast.net Outgoing settings: smtp.comcast.net / port 465 / SSL/TLS / Normal password / user name ***@comcast.net It keeps telling me the password is wrong "Alert 1014" I know the password is correct. I use it to log into the Comcast portal and I have retyped it 4 times very carefully. Your help is greatly appreciated.

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Wayne Mery
Wayne Mery
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If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.