Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά κατάχρησης».

Μάθετε περισσότερα

Forgot password

  • 5 απαντήσεις
  • 2 έχουν αυτό το πρόβλημα
  • 19 προβολές
  • Τελευταία απάντηση από Paul

more options

I forgot password and my laptop logged account firefox was interrupted. I can't create recovery key. So I reset my password. What should I do to get my data now?

I forgot password and my laptop logged account firefox was interrupted. I can't create recovery key. So I reset my password. What should I do to get my data now?

Όλες οι απαντήσεις (5)

more options

Hi

If you reset your password any data in transit in Firefox Sync will be erased.

Do you still have the data in another copy of Firefox?

more options

No. I only logged in laptop. Unfortunately, It was corrupted and all data were lost. I have yet to generate recovery key.

more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

more options

Thank you. I will not use Firefox anymore.

more options

Thank you for your feedback.