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All emails and folders disappeared from Thunderbird

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alexb78
alexb78
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My mother recently opened up Thunderbird on her computer to find all the folders were empty. She closed and reopened Thunderbird, but found that the folders themselves had disappeared. The emails and folders were also gone when she tried logging into Outlook and Windows Mail.

The existing help suggestion on this topic requires clicking on the folders to repair them, which is obviously not possibly as the folders themselves have disappeared.

Posting here because neither myself or anyone in my family is particularly knowledgeable about computers and we’re not sure what to do.

Any information would be much appreciated.

My mother recently opened up Thunderbird on her computer to find all the folders were empty. She closed and reopened Thunderbird, but found that the folders themselves had disappeared. The emails and folders were also gone when she tried logging into Outlook and Windows Mail. The existing help suggestion on this topic requires clicking on the folders to repair them, which is obviously not possibly as the folders themselves have disappeared. Posting here because neither myself or anyone in my family is particularly knowledgeable about computers and we’re not sure what to do. Any information would be much appreciated.

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AgnesRM
AgnesRM
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Hi. If she had never used Outlook or Windows Mail for email before, then they would not be set up to download her folders and would appear empty. If she was using those email clients as well as Thunderbird before, then it sounds as if her online email may be empty or have moved (changed server) or changed login credentials. Can she log in to the webmail for her email service and see - is it empty or does she see the email and folders that should appear in Thunderbird?