delete certificate
i have ff latest version on windows 10 96.0.1 64b I have seen another entry in support about the same topic, but does not solve my problem when i logon to federal service with eid card they use a certificate when I changed my eid a new certificate was downloaded, and old is also available but when trying to login with new eid, error in edge i tried and there I get a prompt with certificates that exist and which to use : select new and ok I want to delete in ff this old certificate setting- security-certificates deleted the entries for citizen ca - close browser -open - they are still there I renamed also cert9.db cert8.db as in other entry : still there how to remove permanently these certificates to be able to login with eid or how to select which certificate to use thanks for all help best regards, Guy
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Please explain the problem in detail. What happens? What is/are the exact error message(s) ?
There is security software like Avast, Kaspersky, BitDefender and ESET that
intercept secure connection certificates and send their own.
https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can
https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites
https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect
https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors
after I changed my eid, I can not logon anymore to federal services the certificate for my old eid card is being used and not the new certificate - error like in attached picture I checked in edge - there I get a screen indicating their are 2 certificates for my name (see previous screenshot), and prompts for which to use the old returns same error as in FF, and new is ok in FF I want to delete this certificate in setting-security-certificates : I delete - close browser-open browser and the certificates are still present. in FF I am not prompted for the certificates, so I can not choose and FF selects the old certificat --> error the question : how to delete these certificates permanently - they will be downloaded by first login attempt best regards, Guy
I called for more help.
Delete browsing, search and download history on Firefox {web link}
Remove a single website from your history {web link}
Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings And Passwords.