''<p>mikeld5742 [[#question-1367239|said]]</p>'' <blockquote>. . . the last time I did that I lost my bookmarks </blockquote> What about the rest of your profile? Settings, bookmarks, history, passwords &#46; &#46; &#46; &#46; Sometimes when the browser thinks there is a problem with the profile, it will create a new one. Look on your desktop&#46; Do you see a folder called; '''Old Firefox?''' Look inside&#46; Look for the folder with the latest creation date&#46; https://support&#46;mozilla&#46;org/en-US/kb/recovering-important-data-from-an-old-profile https://support&#46;mozilla&#46;org/en-US/kb/back-and-restore-information-firefox-profiles https://support&#46;mozilla&#46;org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible https://support&#46;mozilla&#46;org/en-US/kb/recover-user-data-missing-after-firefox-update

''<p>mikeld5742 [[#question-1367239|said]]</p>'' <blockquote>I am not able to access Firefox. </blockquote> Please explain the problem in detail&#46; What happens? What is/are the exact error message(s) ?