We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά κατάχρησης».

Μάθετε περισσότερα

Thunderbird Crashes using Wayland when trying to print. @ gtk_printer_get_name

  • 3 απαντήσεις
  • 0 έχουν αυτό το πρόβλημα
  • 12 προβολές
  • Τελευταία απάντηση από Wayne Mery

more options

Thunderbird 102.10.0 (64-bit) Ubuntu 22.04.2 LTS (GNU/Linux 5.15.0-70-generic x86_64) GNOME Shell 42.5

When you File > Print, it opens a print window. When you click Print on that, Thunderbird crashes. As a workaround, in the Config Editor I changed print.prefer_system_dialog from False to True. Now it no longer crashes. I have a feeling it may be due to Wayland being disabled, as I'm using Xorg. At the time of crash, in the small window i sent a crash report. These are the contents:

Crash ID: bp-4d261420-0503-4073-ab76-b15600230424


AdapterDeviceID: 0x9a49 AdapterDriverVendor: mesa/iris AdapterDriverVersion: 22.2.5.0 AdapterVendorID: 0x8086 Add-ons: lookout%40s3_fix_version:5.3,default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0 AvailablePageFile: 2316316672 AvailablePhysicalMemory: 4788621312 AvailableSwapMemory: 4294963200 AvailableVirtualMemory: 5689577472 BackgroundTaskMode: 0 BuildID: 20230407145224 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 0 CrashTime: 1682349157 DOMFissionEnabled: 1 DOMIPCEnabled: 1 DesktopEnvironment: gnome EMCheckCompatibility: true HeadlessMode: 0 InstallTime: 1682349108 IsWayland: 0 Notes: Ubuntu 22.04.2 LTSFP(D10-L1010-W00000000-T000) WR? WR+ libGL.so.1? libGL.so.1+ GL Context? GL Context+ EGL? EGL- ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 577 StartupCrash: 0 StartupTime: 1682349108 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20230407145224","version":"102.10.0","vendor":null,"displayVersion":"102.10.0","platformVersion":"102.10.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7685,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"5.15.0-70-generic","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":"Mesa Intel(R) Xe Graphics (TGL GT2)","vendorID":"0x8086","deviceID":"0x9a49","subsysID":null,"RAM":0,"driver":null,"driverVendor":"mesa/iris","driverVersion":"22.2.5.0","driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080},{"screenWidth":1920,"screenHeight":1080}],"features":{"compositor":"none","hwCompositing":{"status":"force_enabled"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"blocked:FEATURE_FAILURE_DISABLE_RELEASE_OR_BETA"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"force_enabled"},"omtp":{"status":"unused"}}},"appleModelId":null,"hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true,"autoDownload":false,"background":false},"userPrefs":{"browser.search.region":"US","gfx.direct2d.disabled":true,"layers.acceleration.force-enabled":true,"network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":0,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} TelemetrySessionId: ca465d41-577e-4d77-8ef3-e59c222e956a Throttleable: 1 TotalPageFile: 12353556480 TotalPhysicalMemory: 8058593280 URL: about:blank UptimeTS: 49.2073738 Version: 102.10.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.


Any more details I can provide on this? Thanks for your help!

Thunderbird 102.10.0 (64-bit) Ubuntu 22.04.2 LTS (GNU/Linux 5.15.0-70-generic x86_64) GNOME Shell 42.5 When you File > Print, it opens a print window. When you click Print on that, Thunderbird crashes. As a workaround, in the Config Editor I changed print.prefer_system_dialog from False to True. Now it no longer crashes. I have a feeling it may be due to Wayland being disabled, as I'm using Xorg. At the time of crash, in the small window i sent a crash report. These are the contents: Crash ID: bp-4d261420-0503-4073-ab76-b15600230424 -------------------------------------------- AdapterDeviceID: 0x9a49 AdapterDriverVendor: mesa/iris AdapterDriverVersion: 22.2.5.0 AdapterVendorID: 0x8086 Add-ons: lookout%40s3_fix_version:5.3,default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0 AvailablePageFile: 2316316672 AvailablePhysicalMemory: 4788621312 AvailableSwapMemory: 4294963200 AvailableVirtualMemory: 5689577472 BackgroundTaskMode: 0 BuildID: 20230407145224 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 0 CrashTime: 1682349157 DOMFissionEnabled: 1 DOMIPCEnabled: 1 DesktopEnvironment: gnome EMCheckCompatibility: true HeadlessMode: 0 InstallTime: 1682349108 IsWayland: 0 Notes: Ubuntu 22.04.2 LTSFP(D10-L1010-W00000000-T000) WR? WR+ libGL.so.1? libGL.so.1+ GL Context? GL Context+ EGL? EGL- ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 577 StartupCrash: 0 StartupTime: 1682349108 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20230407145224","version":"102.10.0","vendor":null,"displayVersion":"102.10.0","platformVersion":"102.10.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7685,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"5.15.0-70-generic","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":"Mesa Intel(R) Xe Graphics (TGL GT2)","vendorID":"0x8086","deviceID":"0x9a49","subsysID":null,"RAM":0,"driver":null,"driverVendor":"mesa/iris","driverVersion":"22.2.5.0","driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080},{"screenWidth":1920,"screenHeight":1080}],"features":{"compositor":"none","hwCompositing":{"status":"force_enabled"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"blocked:FEATURE_FAILURE_DISABLE_RELEASE_OR_BETA"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"force_enabled"},"omtp":{"status":"unused"}}},"appleModelId":null,"hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true,"autoDownload":false,"background":false},"userPrefs":{"browser.search.region":"US","gfx.direct2d.disabled":true,"layers.acceleration.force-enabled":true,"network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":0,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} TelemetrySessionId: ca465d41-577e-4d77-8ef3-e59c222e956a Throttleable: 1 TotalPageFile: 12353556480 TotalPhysicalMemory: 8058593280 URL: about:blank UptimeTS: 49.2073738 Version: 102.10.0 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed. ------------------------------ Any more details I can provide on this? Thanks for your help!

Τροποποιήθηκε στις από τον/την Wayne Mery

Όλες οι απαντήσεις (3)

more options

https://www.thunderbird.net/en-US/thunderbird/102.0/releasenotes/

102 verison release notes created: Printing using the system dialog without preview now supported; Set 'print.prefer_system_dialog' to 'true'

I believe this avoids the 'print preview'.

What printer are you using? Are printer drivers up to date ?

I did locate this: https://github.com/flathub/org.mozilla.Thunderbird/issues/134

Suggest you post this as a bug report here: https://bugzilla.mozilla.org/home

more options

Hello. HP Color LaserJet M653 using latest driver in CUPS.

Yes, I had to change that parameter in the config so it won't crash. I believe it's related to wayland as that post suggests.

more options

Thanks for providing the information.

FWIW in future you can skip the "crash details" - they are quite useless. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb