Maingear Laptop bluescreened, purchased new MicroSoft Surface Pro, not able to find Thunderbird data folder
My Maingear laptop bluescreens, I can boot via USB stick and have been able to copy off the files from c:\Users\(account name)\AppData\Roaming\Thunderbird.
I purchased a new Microsoft Surface Pro and installed Thunderbird, but I can not find this same data folder. I can make the troubleshooting information from the Surface Pro if that would be helpful.
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Did you also get Thunderbird from MS? I think it installs to a different location.
I got Thunderbird from MS, thinking it would be the Snapdragon version. Does the Help, Troubleshooting Information report the location of the data files? If so, in what section? Would you recommend installing the x86 Windows version instead?
I think the MS profile is in appdata\local. You may be able to find it by these steps:
- click help>troubleshootinginformation
- scroll down to 'profile folder' and click 'open folder'
- that should put you in windows file manager, looking at the profile. If you are in the profile, you should see a folder named Imapmail and one named Mail among others.
No, do not install the x86 version, as that is for 32-bit. The default from Thunderbird is from Thunderbird.net and installs to c:\Program Files. There may be a few discrepancies in the MS version related to troubleshooting, but no problems with email to my knowledge.
I have configured one of my email profiles, and I did the troubleshooting steps as indicated. I get the following;
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