When I reopen Firefox my Bookmarks Toolbar is missing
I am running Firefox 4 (I was running the beta 12 version, but I'm assuming it upgraded automatically) on Windows XP SP3.
I use Norton Utilities 14.5.0.120. I use the "Clean your Disks" option, which, among other things, deletes the cache, history, address bar and cookies from my browsers. After I do this and then open Firefox, my window size is reset and my Bookmarks Toolbar is missing. The Bookmarks are all still saved, but I have to recheck the Bookmarks Toolbar option under Toolbars, under View.
I have been using Norton Utilities for about a year now and this never happened before, when I was using earlier versions of Firefox.
I will attach the Troubleshooting info from this session (screen size is correct and Bookmarks Toolbar is in place) and then I will run Norton Utilities "Clean Your Disks" and attempt to post the troubleshooting info from the changed Firefox (probably as a comment).
Thanks
I am running Firefox 4 (I was running the beta 12 version, but I'm assuming it upgraded automatically) on Windows XP SP3.
I use Norton Utilities 14.5.0.120. I use the "Clean your Disks" option, which, among other things, deletes the cache, history, address bar and cookies from my browsers. After I do this and then open Firefox, my window size is reset and my Bookmarks Toolbar is missing. The Bookmarks are all still saved, but I have to recheck the Bookmarks Toolbar option under Toolbars, under View.
I have been using Norton Utilities for about a year now and this never happened before, when I was using earlier versions of Firefox.
I will attach the Troubleshooting info from this session (screen size is correct and Bookmarks Toolbar is in place) and then I will run Norton Utilities "Clean Your Disks" and attempt to post the troubleshooting info from the changed Firefox (probably as a comment).
Thanks
Όλες οι απαντήσεις (3)
Here is the Troubleshooting Info after I used Norton Utilities "Clean Your Disks" Part One:
Application Basics
Name
Firefox
Version
4.0
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:2.0) Gecko/20100101 Firefox/4.0
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Move Media Player
1.0.0.07103010
true
moveplayer@movenetworks.com
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Norton IPS
2.0
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Java Quick Starter
1.0
true
jqs@sun.com
Google Translator for Firefox
1.0.6
true
translator@zoli.bod
Test Pilot
1.1
true
testpilot@labs.mozilla.com
SearchPreview
5.0.1
true
{EF522540-89F5-46b9-B6FE-1829E2B572C6}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://us.mc375.mail.yahoo.com/mc/welcome?.rand=55sfabp8nl05a
browser.startup.homepage_override.buildID
20110318052756
browser.startup.homepage_override.mstone
rv:2.0
extensions.lastAppVersion
4.0
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729)
gfx.blacklist.direct2d
2
gfx.blacklist.layers.direct3d10
2
gfx.blacklist.layers.direct3d10-1
2
network.cookie.cookieBehavior
1
network.cookie.lifetimePolicy
2
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1301671085
places.history.enabled
false
places.history.expiration.transient_current_max_pages
63330
places.last_vacuum
1295895296
print.print_printer
1-White Paper-B&W-Brother MFC-9840CDW Printer
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_bgcolor
false
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_bgimages
false
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_command
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_downloadfonts
false
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_edge_bottom
0
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_edge_left
0
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_edge_right
0
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_edge_top
0
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_evenpages
true
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_footercenter
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_footerleft
&PT
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_footerright
&D
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_headercenter
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_headerleft
&T
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_headerright
&U
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_in_color
true
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_margin_bottom
0.5
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_margin_left
0.5
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_margin_right
0.5
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_margin_top
0.5
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_oddpages
true
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_orientation
0
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_pagedelay
500
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_paper_data
1
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_paper_height
11.00
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_paper_size_type
0
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_paper_size_unit
0
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_paper_width
8.50
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_reversed
false
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_scaling
1.00
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_shrink_to_fit
true
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_to_file
false
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_unwriteable_margin_bottom
0
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_unwriteable_margin_left
0
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_unwriteable_margin_right
0
print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_unwriteable_margin_top
0
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_bgcolor
false
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_bgimages
false
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_command
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_downloadfonts
false
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_edge_bottom
0
Part Two:
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_edge_left
0
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_edge_right
0
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_edge_top
0
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_evenpages
true
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_footercenter
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_footerleft
&PT
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_footerright
&D
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_headercenter
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_headerleft
&T
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_headerright
&U
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_in_color
true
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_margin_bottom
0.5
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_margin_left
0.5
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_margin_right
0.5
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_margin_top
0.5
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_oddpages
true
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_orientation
0
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_pagedelay
500
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_paper_data
1
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_paper_height
11.00
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_paper_size_type
0
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_paper_size_unit
0
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_paper_width
8.50
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_reversed
false
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_scaling
1.00
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_shrink_to_fit
true
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_to_file
false
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_unwriteable_margin_bottom
0
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_unwriteable_margin_left
0
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_unwriteable_margin_right
0
print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_unwriteable_margin_top
0
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_bgcolor
false
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_bgimages
false
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_command
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_downloadfonts
false
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_edge_bottom
0
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_edge_left
0
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_edge_right
0
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_edge_top
0
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_evenpages
true
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_footercenter
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_footerleft
&PT
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_footerright
&D
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_headercenter
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_headerleft
&T
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_headerright
&U
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_in_color
true
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_margin_bottom
0.5
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_margin_left
0.5
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_margin_right
0.5
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_margin_top
0.5
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_oddpages
true
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_orientation
0
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_pagedelay
500
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_paper_data
1
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_paper_height
11.00
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_paper_size_type
0
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_paper_size_unit
0
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_paper_width
8.50
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_reversed
false
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_scaling
1.00
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_shrink_to_fit
true
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_to_file
false
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_unwriteable_margin_bottom
0
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_unwriteable_margin_left
0
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_unwriteable_margin_right
0
print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_unwriteable_margin_top
0
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_bgcolor
false
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_bgimages
false
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_command
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_downloadfonts
false
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_edge_bottom
0
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_edge_left
0
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_edge_right
0
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_edge_top
0
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_evenpages
true
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_footercenter
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_footerleft
&PT
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_footerright
&D
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_headercenter
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_headerleft
&T
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_headerright
&U
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_in_color
true
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_margin_bottom
0.5
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_margin_left
0.5
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_margin_right
0.5
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_margin_top
0.5
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_oddpages
true
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_orientation
0
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_pagedelay
500
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_paper_data
1
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_paper_height
11.00
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_paper_size_type
0
Part Three:
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_paper_size_unit
0
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_paper_width
8.50
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_reversed
false
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_scaling
1.00
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_shrink_to_fit
true
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_to_file
false
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_unwriteable_margin_bottom
0
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_unwriteable_margin_left
0
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_unwriteable_margin_right
0
print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_unwriteable_margin_top
0
print.printer_PDF995.print_bgcolor
false
print.printer_PDF995.print_bgimages
false
print.printer_PDF995.print_command
print.printer_PDF995.print_downloadfonts
false
print.printer_PDF995.print_edge_bottom
0
print.printer_PDF995.print_edge_left
0
print.printer_PDF995.print_edge_right
0
print.printer_PDF995.print_edge_top
0
print.printer_PDF995.print_evenpages
true
print.printer_PDF995.print_footercenter
print.printer_PDF995.print_footerleft
&PT
print.printer_PDF995.print_footerright
&D
print.printer_PDF995.print_headercenter
print.printer_PDF995.print_headerleft
&T
print.printer_PDF995.print_headerright
&U
print.printer_PDF995.print_in_color
true
print.printer_PDF995.print_margin_bottom
0.5
print.printer_PDF995.print_margin_left
0.5
print.printer_PDF995.print_margin_right
0.5
print.printer_PDF995.print_margin_top
0.5
print.printer_PDF995.print_oddpages
true
print.printer_PDF995.print_orientation
0
print.printer_PDF995.print_pagedelay
500
print.printer_PDF995.print_paper_data
1
print.printer_PDF995.print_paper_height
11.00
print.printer_PDF995.print_paper_size_type
0
print.printer_PDF995.print_paper_size_unit
0
print.printer_PDF995.print_paper_width
8.50
print.printer_PDF995.print_reversed
false
print.printer_PDF995.print_scaling
1.00
print.printer_PDF995.print_shrink_to_fit
true
print.printer_PDF995.print_to_file
false
print.printer_PDF995.print_unwriteable_margin_bottom
0
print.printer_PDF995.print_unwriteable_margin_left
0
print.printer_PDF995.print_unwriteable_margin_right
0
print.printer_PDF995.print_unwriteable_margin_top
0
privacy.clearOnShutdown.offlineApps
true
privacy.donottrackheader.enabled
true
privacy.item.cookies
true
privacy.item.offlineApps
true
privacy.popups.showBrowserMessage
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
false
privacy.sanitize.sanitizeOnShutdown
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Mobile Intel(R) 4 Series Express Chipset Family
Vendor ID
8086
Device ID
2a42
Adapter RAM
Unknown
Adapter Drivers
igxprd32
Driver Version
6.14.10.4953
Driver Date
5-21-2008
Direct2D Enabled
false
DirectWrite Enabled
false (0.0.0.0, font cache n/a)
WebGL Renderer
(WebGL unavailable)
GPU Accelerated Windows
0/1