Firefox is crashing every time I try to view the add-ons menu. I am running Windows 7 and have the latest verison of Firefox, and I've even re-installed the application, but the issue still occurs. Any idea what is causing this and how to fix?
The only way I can actually view the add-ons menu is to restart Firefox in safe mode with all the add-ons/extensions disabled. I've tried disabling one add-on at a time to see if any of these are the culprit causing the crash, but so far I've not been able to pinpoint any add-on that might be causing this.
Όλες οι απαντήσεις (3)
Here's a screen shot when the crash occurs.
For starters lets try this .. Close FF, locate your profile main directory and the file "localstore.rdf", make a backup copy then delete the original file. Restart FF, you may lose some custom settings but easy to restore. Does it still crash?
Τροποποιήθηκε στις από τον/την JayGarcia
Thanks, dad7732. Unfortunately, the crashes still occur when I access the Add-Ons menu even after I followed the steps you outline.