Please refrain from duplicate posting of the same question. Return and continue in your original question, please: *1 hour ago: https://support.mozilla.com/en-US/questions/863966?s=&as=s <u>We are '''''unpaid volunteers''''' here to help other users. Sometimes it take a while to get to questions. Please post your question one time, then be patient. If you do not get an answer within 24 hours, then post a reply to your original question, asking for assistance; that will push your question back to the top of the list.</u> Duplicates: *1 hour ago (this question) *11 minutes ago: https://support.mozilla.com/en-US/questions/864002 MODERATOR: Please lock this question '''''and''''' https://support.mozilla.com/en-US/questions/864002