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when I click on retrieve update, It continues running and never retreives update, why?

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  • Τελευταία απάντηση από cor-el

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I have never been able to update firefox, because it can't. retrieve the update. When the box appears and click on update, It runs and runs without succeeding. When I have tried to get help with this problem before, there was no response from firefox. What to do????

I have never been able to update firefox, because it can't. retrieve the update. When the box appears and click on update, It runs and runs without succeeding. When I have tried to get help with this problem before, there was no response from firefox. What to do????

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What am I supposed to reply to?

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This is going to go on and on. Is this all you can do to not help your users?

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If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.