You can turn "Web Download and Recording" back on in RealPlayer Preferences (if you turned it off) and then re-enable the RealPlayer Browser Record Plugin in the Firefox Add-ons Manager Extensions list, since it's currently on the [https://addons.mozilla.org/blocked/ Add-ons Blocklist]. If you have Flash 11.3 and you are having crashes or other issues with Flash content, you should also either disable "protected mode" or else uninstall Flash 11.3 and then download and install a previous Flash version. See the articles listed below for more information. *https://addons.mozilla.org/blocked/i107 *[[Flash 11.3 crashes]] *[[Flash 11.3 doesn't load video in Firefox]] *http://kb.mozillazine.org/Flash#Flash_Player_11.3_Protected_Mode_-_Windows *http://forums.adobe.com/community/flashplayer/using_flashplayer Announcement: Attention - Flash Player 11.3 Problems and Solutions ("Show Details") *http://forums.adobe.com/thread/1018071 How do I troubleshoot Flash Player's protected mode for Firefox? *http://forums.adobe.com/thread/1022066 How do I revert to a previous version of Flash Player?