We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

bp-a5fb4261-8181-4599-8334-50e762130222 2/22/2013 3:49 PM
bp-8617892b-2bbd-45e4-b666-dac2c2130222 2/22/2013 3:13 PM
bp-21143e40-8d92-4e1e-8c9c-e9ce72130222 2/22/2013 2:45 PM
bp-e074895c-aca6-49ab-990b-8d7d82130222 2/22/2013 2:27 PM
bp-182a493f-0ad0-4334-8731-e9b682130222 2/21/2013 11:23 PM

This is due to your graphics card. Try disabling Hardware Acceleration in FirefoxTurning off hardware acceleration

There is a problem on Windows 8 with Firefox 19 and AMD Radeon HD 6XXX/7XXX graphic display cards.

This issue is currently being investigated in bug 830531.

• bug 830531 - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340

If you have one of those display cards then best is to stay with or downgrade to Firefox 18.0.2 for now.

• https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/

These are my items on my crash report that you suggested. Thanks, cswen

3638e66e-56b1-4b6f-b87c-ce6f692c91d9 3/6/2013 3:06 PM
60b61019-b87c-4646-a232-412b27b0814a 2/16/2013 10:53 AM
1edda9bf-b17e-448f-898a-557fbf13bed0 2/15/2013 8:05 AM
8b23f7e4-3344-487b-9546-942d1a1cda3e 2/7/2013 12:11 PM
3892b3bf-d86f-4d23-a66e-a4bef606a765-flash 21/23/2013 3:56 PM
3892b3bf-d86f-4d23-a66e-a4bef606a765-flash 11/23/2013 3:56 PM
3892b3bf-d86f-4d23-a66e-a4bef606a765-browser 1/23/2013 3:56 PM
3892b3bf-d86f-4d23-a66e-a4bef606a765 1/23/2013 3:56 PM
82ed1840-e591-461f-903e-c843e4f029bf 1/11/2013 5:20 PM
ebb513d4-c623-47f3-a4f8-9bbb4a9075a3 1/10/2013 7:53 AM

I am having the same problem all the sudden...

fa048544-0d13-4e61-84ad-c8d7f659ac394/24/20136:37 PM2d58fbda-b742-46a2-acb0-a6812de697184/24/20138:29 AM45ea7c89-7957-4812-8ca6-be892b9c053c4/23/20139:27 PMc53e0fb1-12bd-4fe8-b230-d994fc14641c4/23/20131:21 PM90419522-ea15-4b8b-bde9-cc0c9a72962e4/19/20131:47 PM

This might be a little easier to read.... sorry about the previous post being all scrunched up.

fa048544-0d13-4e61-84ad-c8d7f659ac39 4/24/2013 6:37 PM
2d58fbda-b742-46a2-acb0-a6812de69718 4/24/2013 8:29 AM
45ea7c89-7957-4812-8ca6-be892b9c053c 4/23/2013 9:27 PM
c53e0fb1-12bd-4fe8-b230-d994fc14641c 4/23/2013 1:21 PM
90419522-ea15-4b8b-bde9-cc0c9a72962e 4/19/2013 1:47 PM

bp-80c93142-c196-449a-9fde-c0d0d2130816 8/16/2013 9:03 AM bp-0d47ee57-0e05-469c-b6d2-0f8f72130815 8/15/2013 4:20 PM bp-f0d6b3fe-8e5c-456e-8312-d78d12130815 8/15/2013 2:31 PM bp-536d50bf-0da7-4ce7-8435-579792130814 8/13/2013 10:37 PM bp-a63b6678-fe85-4c38-9c21-466132130814

Hi ayanes.

Could you please start a new thread instead of posting in an existing thread?

Then you can provide more information like your operating system and installed extensions and installed plugins.

• [start a new thread]
• [/kb/Using+the+Troubleshooting+Informatio...]

I'm going to lock this thread because of age and to prevent other different crash reports from getting added.
All crashes are usually different and are best dealt with in the own thread.