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Web pages are coming up all black

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  • Τελευταία απάντηση από cor-el

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When I open fire fox it goes to the google home page. The page displays in all black. When I try to go to other website they also display in all black accept for some occasional pictures.

When I open fire fox it goes to the google home page. The page displays in all black. When I try to go to other website they also display in all black accept for some occasional pictures.

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Unless it's an internet protest I'm not aware of...

Could you start Firefox in its Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

Assuming all Firefox windows are closed, you can start Firefox in Safe Mode by holding down the Shift key when double-clicking the Firefox icon.

In the dialog that comes up, click "Start in Safe Mode" (not Reset)

Is the display normal? If so, please try the following:

(1) Change to the default theme here:

orange Firefox button (or Tools menu) > Add-ons > Appearance category

(2) Disable Firefox's use of hardware graphics acceleration

orange Firefox button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

If you restart Firefox in normal mode, is the issue resolved (or at least improved)?

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Επιλεγμένη λύση

Unless it's an internet protest I'm not aware of...

Could you start Firefox in its Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

Assuming all Firefox windows are closed, you can start Firefox in Safe Mode by holding down the Shift key when double-clicking the Firefox icon.

In the dialog that comes up, click "Start in Safe Mode" (not Reset)

Is the display normal? If so, please try the following:

(1) Change to the default theme here:

orange Firefox button (or Tools menu) > Add-ons > Appearance category

(2) Disable Firefox's use of hardware graphics acceleration

orange Firefox button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

If you restart Firefox in normal mode, is the issue resolved (or at least improved)?

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Thank you very much. This has fixed the issue but I think I have a virus as Norton will not open. Both these problems started at the same time but Firefox is now working. Thanks again

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Hopefully it's nothing serious, but you may want to run some supplemental scans. These three tools are highly regarded (and free):

If you can't download them, then I'd be highly suspicious...

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Yeah! Disable Firefox's use of hardware graphics acceleration worked! This has been bugging me on one of my older machines for a while. THANK YOU!

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You can also check the default colors to make sure that those are correct.

  • Tools > Options > Content : Fonts & Colors > Color
    [X] "Allow pages to choose their own colors, instead of my selections above"

See also: