Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά κατάχρησης».

Μάθετε περισσότερα

I I cannot sign out of my comcast email in Firefox but I can do so in IE.

  • 2 απαντήσεις
  • 8 έχουν αυτό το πρόβλημα
  • 2 προβολές
  • Τελευταία απάντηση από rarnold2000

more options

My husband and I each have our own email account on Comcast email. We almost always use Firefox to open it. Suddenly, I cannot sign out of my email account on Firefox. I click on sign-out, then click on sign in, but the email automatically goes to my email account. After signing out, and clicking on email, it sometimes says "oh oh, you're not signed in." But when I click on sign in, instead of giving me the sign in box it goes right to my open email account. Just can't get out of it. When I am on IE, I can still sign in and out of both Comcast accounts without a problem. I use a laptop with Windows 7 or 7XP I believe, not sure which it is. Thanks for your help.

My husband and I each have our own email account on Comcast email. We almost always use Firefox to open it. Suddenly, I cannot sign out of my email account on Firefox. I click on sign-out, then click on sign in, but the email automatically goes to my email account. After signing out, and clicking on email, it sometimes says "oh oh, you're not signed in." But when I click on sign in, instead of giving me the sign in box it goes right to my open email account. Just can't get out of it. When I am on IE, I can still sign in and out of both Comcast accounts without a problem. I use a laptop with Windows 7 or 7XP I believe, not sure which it is. Thanks for your help.

Επιλεγμένη λύση

Try to clear the cookies from that Comcast website.

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

Ανάγνωση απάντησης σε πλαίσιο 👍 1

Όλες οι απαντήσεις (2)

more options

Επιλεγμένη λύση

Try to clear the cookies from that Comcast website.

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

more options

Thank you so very much. Deleting cookies and history did the trick!!