Contributor News & Resources

Thanks for contributing to the support. mozilla. org (SUMO) website! It's through your efforts that we are able to provide help to so many users.

What's new at SUMO

Check out the SUMO Community Discussions forum, the other SUMO discussion forums, the Mozilla Discourse SUMO category and the SUMO blog to see what's new at Mozilla Support.

You can also join our community meetings, view the Air Mozilla SUMO meeting videos or read the meeting notes. You can find the details here.

Contributor Help Wanted

Refer to the Help Other Users page for a quick overview or browse the complete set of How to contribute articles.

• L10n Contributor - Help to translate Firefox Help content to your language.

• Forum Contributor - Answer Support Forum questions that need attention. See Answering questions on the Support Forum.

• KB Editor - Help to update Knowledge Base articles that need changes. See Improve the Knowledge Base under Help us improve existing articles.

• Social Support Helper - Help users on Twitter and Facebook who are asking questions in your language. See the different Social Support roles.

Helpful links for contributors

• Mozilla Support rules and guidelines, for using the support and discussion forums at Mozilla Support.

• As usual at Mozilla, we use Bugzilla to track bugs and enhancement requests.
  • If there is anything wrong on Mozilla Support, please file a SUMO bug report, so we can fix it.
  • You can browse through this list of SUMO bugs to see what types of issues we track.

• Besides our production servers at support.mozilla.org, we have a staging server available for testing:
  support.allizom.org - AKA "stage" - Updates constantly from our 'master' branch, so it is running the latest code. Please attempt to reproduce bugs here before reporting. If they've been fixed already, they'll be fixed here. If you want to make a change and are unsure how it works, you can test it on this server first.

Staying updated

If you want to watch changes to articles, go to the KB dashboard, click the link on the top that says Subscribe… and select the appropriate checkboxes.

Community meetings: We have bi-weekly community meetings where the latest SUMO community developments are discussed, on Wednesday at 9 am PT. You can participate in meetings, view the meeting video or read the notes. For more information, please see the Support/Weekly Meetings Mozilla Wiki.

Communication channels

We use the SUMO Contributor forums and the SUMO category on Mozilla Discourse to discuss everything about Mozilla Support.

You can also find many of us in Mozilla's SUMO Matrix room. See the Matrix - MozillaWiki page to learn more about Matrix.

We also use the private message link on each user profile to message individuals using SUMO.

Contributor and group directories

Attracting (and keeping) new collaborators has always been via a personal contact and coaching.

We have several ways you can get into personal contact with SUMO leaders and contributors for coaching. We have the Meet the Team page; we also encourage you to register at PMO and the community portal to get to know the broader Mozilla community.

The following table includes links to the groups in the SUMO project where you will find the group leaders and contributors.