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Flash not responding in Firefox

  • 1 reply
  • 4 have this problem
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  • Last reply by guigs

Izzzatso
Izzzatso
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I'm about ready to start tearing my hair out!!!!!! Firefox kept crashing. Nothing I tried worked. So, I used MozBackup and saved settings, plugins and cookies. Fully uninstalled Firefox then reinstalled. Noticed after the reinstall that when I hit a page that has flash my cursor goes NUTS. It flickers like mad. Also, I had a flash issue so I used Adobe's uninstaller then reinstalled. Well, flash doesn't work. Uninstalled flash and Firefox again. This time I had MozBackup only save cookies and bookmarks. Reinstalled Firefox and even without flash installed, the cursor still goes nuts on a page with flash. The page will freeze. Can't close the page, open a new tab or use the back button. If I go to YouTube and try to play a video, all I get is a grey box. If I right click on the box, the only thing that happens is that Firefox freezes.

Installing flash got me a couple popups. Talk about 'greek' to me. I'm at a loss as to what they mean. Here's what they said:

install_flash_player.exe - Entry Point Not Found The procedure entry point þÿ could not be locate in the dynamic link library C:\WINDOWS\system32\mscms.dll

InstallFlashPlayer.exe - Entry Point Not Found The procedure entry point H<xéGóÿÿH<éVóÿÿ¹ </p>

This is what Adobe reports when I check my version of flash:

YOUR SYSTEM INFORMATION Your Flash Version 13.0.0 Your browser name Firefox Your Operating System (OS) Windows (Windows 8)

Should also note that a few hours before all this happened, had a BSOD. Don't know why, just happened out of the blue. When it came back up it reported drive errors. So I did a scan/repair of the system drive.

There is no issue in IE, just Firefox.

OS Version: Microsoft Windows 8.1, 64 bit Processor: AMD FX(tm)-6200 Six-Core Processor, AMD64 Family 21 Model 1 Stepping 2 Processor Count: 6 RAM: 10031 Mb Graphics Card: AMD Radeon HD 7500 Series, -2048 Mb Hard Drives: C: Total - 1409452 MB, Free - 1360846 MB; D: Total - 19195 MB, Free - 2355 MB; J: Total - 953867 MB, Free - 701399 MB; K: Total - 305242 MB, Free - 286761 MB; Motherboard: Gigabyte, 2AC8 Antivirus: Kaspersky Internet Security, Updated and Enabled

Plugin Container for Firefox

Description Faulting Application Path: C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe

Problem signature Problem Event Name: BEX Application Name: plugin-container.exe Application Version: 29.0.1.5239 Application Timestamp: 536995c2 Fault Module Name: StackHash_c462 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: PCH_F5_FROM_ntdll+0x0003D72C Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.3.9600.2.0.0.768.101 Locale ID: 1033 Additional Information 1: c462 Additional Information 2: c462f8dc8ef805b5350ccc284790ae2c Additional Information 3: 22af Additional Information 4: 22afd0ef4143ddb72fb7532bebf5787a

Extra information about the problem Bucket ID: 3dcbbde1256f4ce9cd9c37608223cc48 (81660570655)

I'm about ready to start tearing my hair out!!!!!! Firefox kept crashing. Nothing I tried worked. So, I used MozBackup and saved settings, plugins and cookies. Fully uninstalled Firefox then reinstalled. Noticed after the reinstall that when I hit a page that has flash my cursor goes NUTS. It flickers like mad. Also, I had a flash issue so I used Adobe's uninstaller then reinstalled. Well, flash doesn't work. Uninstalled flash and Firefox again. This time I had MozBackup only save cookies and bookmarks. Reinstalled Firefox and even without flash installed, the cursor still goes nuts on a page with flash. The page will freeze. Can't close the page, open a new tab or use the back button. If I go to YouTube and try to play a video, all I get is a grey box. If I right click on the box, the only thing that happens is that Firefox freezes. Installing flash got me a couple popups. Talk about 'greek' to me. I'm at a loss as to what they mean. Here's what they said: install_flash_player.exe - Entry Point Not Found The procedure entry point þÿ could not be locate in the dynamic link library C:\WINDOWS\system32\mscms.dll InstallFlashPlayer.exe - Entry Point Not Found The procedure entry point H<xéGóÿÿH<éVóÿÿ¹ ---- This is what Adobe reports when I check my version of flash: YOUR SYSTEM INFORMATION Your Flash Version 13.0.0 Your browser name Firefox Your Operating System (OS) Windows (Windows 8) Should also note that a few hours before all this happened, had a BSOD. Don't know why, just happened out of the blue. When it came back up it reported drive errors. So I did a scan/repair of the system drive. There is no issue in IE, just Firefox. ---- OS Version: Microsoft Windows 8.1, 64 bit Processor: AMD FX(tm)-6200 Six-Core Processor, AMD64 Family 21 Model 1 Stepping 2 Processor Count: 6 RAM: 10031 Mb Graphics Card: AMD Radeon HD 7500 Series, -2048 Mb Hard Drives: C: Total - 1409452 MB, Free - 1360846 MB; D: Total - 19195 MB, Free - 2355 MB; J: Total - 953867 MB, Free - 701399 MB; K: Total - 305242 MB, Free - 286761 MB; Motherboard: Gigabyte, 2AC8 Antivirus: Kaspersky Internet Security, Updated and Enabled ---- Plugin Container for Firefox Description Faulting Application Path: C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe Problem signature Problem Event Name: BEX Application Name: plugin-container.exe Application Version: 29.0.1.5239 Application Timestamp: 536995c2 Fault Module Name: StackHash_c462 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: PCH_F5_FROM_ntdll+0x0003D72C Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.3.9600.2.0.0.768.101 Locale ID: 1033 Additional Information 1: c462 Additional Information 2: c462f8dc8ef805b5350ccc284790ae2c Additional Information 3: 22af Additional Information 4: 22afd0ef4143ddb72fb7532bebf5787a Extra information about the problem Bucket ID: 3dcbbde1256f4ce9cd9c37608223cc48 (81660570655)

Modified by Moses

All Replies (1)

guigs
guigs
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Thank you for your question: Update your extensions and add ons Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

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