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how do I get AC_RunActiveContent.js?

  • 1 reply
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

kpsj
kpsj
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I'm trying to access a video on a website, they require Adobe Flash, I've just downloaded version 13, and when I try to open one of their videos I get a message that says I need

AC_RunActiveContent.js

I don't know what that is or how do get it or what to do. Hope you can help. Thanks.

I'm trying to access a video on a website, they require Adobe Flash, I've just downloaded version 13, and when I try to open one of their videos I get a message that says I need AC_RunActiveContent.js I don't know what that is or how do get it or what to do. Hope you can help. Thanks.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This is a file that the website needs to include via a <link> tag in the HTML file.
You can't do anything about that.
You can contact the website and ask them to look into this.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window