Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Configure websites after new firefox update

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

candimonium
candimonium
more options

After getting the latest version of Firefox, I'll go to Facebook and the website configuration is all messed up, in html?? Looks like an outline for the website. Other pages I visit only use the middle of the page and the rest is blacked out/grey, and some clickable icons don't work. It almost looks like when you have "full screen" set for your widescreen t.v.

Please help me, I do NOT want to have to use Chrome!!

After getting the latest version of Firefox, I'll go to Facebook and the website configuration is all messed up, in html?? Looks like an outline for the website. Other pages I visit only use the middle of the page and the rest is blacked out/grey, and some clickable icons don't work. It almost looks like when you have "full screen" set for your widescreen t.v. Please help me, I do NOT want to have to use Chrome!!

All Replies (2)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

Clear the Cache
Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

and

Remove Cookies
Firefox/Tools > Options > Privacy.
Under History, select Firefox will Use Custom Settings.
There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode
While you are in safe mode; Firefox Options > Advanced > General.
Look for and turn off Use Hardware Acceleration.
Poke around safe web sites and see if there is still a problem. Then restart.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window