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Why can I not send or receive emails?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by christ1

ShirleyYoung
ShirleyYoung
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Dear Sir or Ma'am:

I can not receive emails. When I try to send an email, a dialogue box says the connection to the SMTP server was lost. When i try to receive emails, the bottom left-hand corner of the screen says, "Connected to pop.suddenlink.net".

Suddenlink, our Internet Provider, and AVAST, our Security System both believe this is a problem with Thunderbird.

Dear Sir or Ma'am: I can not receive emails. When I try to send an email, a dialogue box says the connection to the SMTP server was lost. When i try to receive emails, the bottom left-hand corner of the screen says, "Connected to pop.suddenlink.net". Suddenlink, our Internet Provider, and AVAST, our Security System both believe this is a problem with Thunderbird.

Chosen solution

https://support.mozilla.org/en-US/kb/problems-sending-and-receiving-messages

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christ1
christ1
  • Top 25 Contributor
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Chosen Solution

https://support.mozilla.org/en-US/kb/problems-sending-and-receiving-messages