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I keep getting an redirect error message.

  • 4 replies
  • 2 have this problem
  • 57 views
  • Last reply by FredMcD

1Lorenzo1
1Lorenzo1
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Hi all,

I keep getting this message on my desktop computer:

"The page isn't redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies."

I followed the instructions provided on both of these websites below, but nothing worked. I thought it was the google redirect virus, but when I scanned my desktop with Norton's 360, nothing comes up. I think its the google redirect virus because when I open Firefox the status bar at the bottom left says "waiting for google.ca" and in the address bar is "www.google.ca/?gfe_rd=cr&ei=U_eEU67DOYTm8gaTI4HYDQ"

Also, Internet explorer also tries www.google.ca, but just freezes.

Websites that I have tried:

https://support.mozilla.org/en-US/questions/985967#answer-532264

http://kb.mozillazine.org/The_page_is_not_redirecting_properly

Thanks for our help!!

Hi all, I keep getting this message on my desktop computer: "The page isn't redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies." I followed the instructions provided on both of these websites below, but nothing worked. I thought it was the google redirect virus, but when I scanned my desktop with Norton's 360, nothing comes up. I think its the google redirect virus because when I open Firefox the status bar at the bottom left says "waiting for google.ca" and in the address bar is "www.google.ca/?gfe_rd=cr&ei=U_eEU67DOYTm8gaTI4HYDQ" Also, Internet explorer also tries www.google.ca, but just freezes. Websites that I have tried: https://support.mozilla.org/en-US/questions/985967#answer-532264 http://kb.mozillazine.org/The_page_is_not_redirecting_properly Thanks for our help!!

All Replies (4)

Moses
Moses
  • Moderator
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This can be caused by corrupted cookies or cookies that aren't send or otherwise blocked.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • The image "new fx menu" does not exist. > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • The image "new fx menu" does not exist. > Options > Privacy > Cookies: "Show Cookies"

Modified by Moses

1Lorenzo1
1Lorenzo1 Question owner
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Hi Moses,

Thanks for your response. However I already tried that and it did not work. The websites I listed are what solutions I found online, but none of them worked.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try to delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
FredMcD
FredMcD
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Your System Details shows

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.07 Adobe PDF Plug-In For Firefox and Netscape 10.1.10