Firefox crashes
How do I provide additional information about a Firefox crash?
The latest version of Firefox has crashed several times on me. I haven't included the fact that I use a custom program that has a "glitch" in it. The custom program will consume all of my hard drive and freezes the computer for a while.
Chosen solution
There's different reasons for those crash reports. One is due to Flash (probably need to update that as it's an old version. See if that helps before troubleshooting Flash), one has an EMPTY signature meaning no data was submitted through the crash reports so that's basically useless, and the other is regarding graphics. You could try the following:
- Update Flash to the latest version at get.adobe.com/flashplayer
- Try to disable Firefox's built-in hardware acceleration
All Replies (4)
Can you give me your crash reports?
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
Sorry, only 4 start with bp:
Submitted Crash Reports Report ID Date Submitted bp-214df87c-d081-432e-a787-3e5402140602 6/2/2014 06:42
1df62508-a6c1-4a4c-a466-edec7a05b677 5/4/2014 05:25 66e7ae1c-c358-4651-b1fc-b1d5abf82445 5/4/2014 05:25 2794e822-c1b8-4ed1-9dbe-93ca03723138 4/26/2014 05:16
bp-6ddc5046-11c2-4c02-802c-97a832140603 4/15/2014 09:38
a3d5bd79-d35c-47a6-8137-311b6631f4aa 4/15/2014 09:38
bp-76d70bc8-1e65-40e1-a74f-dddc62140318 3/18/2014 08:31
cf48cbd2-6054-4865-84de-248e8c8aff89 3/8/2014 09:43 9414750b-dc89-403c-85d8-b82f0c204cfd 3/6/2014 11:25
bp-6cd3b6fb-caa7-4441-a5e9-ffd6a2140206 2/6/2014 05:00
d5edb3ee-284c-4ff1-9de4-a39e2285e33e 1/24/2014 04:59 4a7bf40d-4f2e-4e43-bbb5-dc1a0b07b1ad 1/24/2014 04:59 4802ba7e-6ac4-4a99-b089-1b98221461f9 1/8/2014 06:47 fa811231-b21e-4939-b150-85c43739ba1d 12/22/2013 04:32 070b8f15-592a-458c-bef3-406343facf65 9/17/2013 08:49 10a8ff66-2960-4fbc-b603-6c9a018fb509 8/27/2013 09:43 78ae5a95-6a04-4071-b704-a560d532eebf 8/26/2013 04:36 558c0542-d1e9-4303-912f-5a71f52f47f6 8/7/2013 04:36 814dd52d-b56c-46ab-9df5-bba71102aa54 8/7/2013 04:36
Looks like OOM (Out Of Memory) crashing.
Chosen Solution
There's different reasons for those crash reports. One is due to Flash (probably need to update that as it's an old version. See if that helps before troubleshooting Flash), one has an EMPTY signature meaning no data was submitted through the crash reports so that's basically useless, and the other is regarding graphics. You could try the following:
- Update Flash to the latest version at get.adobe.com/flashplayer
- Try to disable Firefox's built-in hardware acceleration