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Both of my imap accounts stopped receiving email.

  • 3 replies
  • 1 has this problem
  • 40 views
  • Last reply by Matt

dbriefly
dbriefly
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Both accounts quit receiving emails at about the same time. One on 5/28 in the evening. The other on 5/29 in the morning. They had been working fine for years. I deleted the password from one of them to see if this was an issue, but neither account requests the password when I restart TB. They both sit with an hourglass symbol without requesting pwd entry. I have sent test emails to these accounts. All of my POP3 accts are working just fine and my iPad can pick up email from both of the imap accounts. Is there something else that I should try to do?

Both accounts quit receiving emails at about the same time. One on 5/28 in the evening. The other on 5/29 in the morning. They had been working fine for years. I deleted the password from one of them to see if this was an issue, but neither account requests the password when I restart TB. They both sit with an hourglass symbol without requesting pwd entry. I have sent test emails to these accounts. All of my POP3 accts are working just fine and my iPad can pick up email from both of the imap accounts. Is there something else that I should try to do?

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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Check with your email provider if they have any issues.

dbriefly
dbriefly Question owner
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The issue is with TB. It only involves TB imap accounts from two different providers and there is no issue getting imap email from either of them via Android, or iPad.

Matt
Matt
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  • Top 10 Contributor
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never asks for a password. sounds like an anti virus issue. ie your anti virus is not letting the process of getting mail happen.

Try Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.