Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Since the update of firefox today, Gmail will not load. What's up?

  • 1 reply
  • 4 have this problem
  • 3 views
  • Last reply by Aman Routh

Rudianne12
Rudianne12
more options

Since the update of firefox today, Gmail will not load in its standard view, only HTML. It loads fine in other browsers. Restarting firefox, rebooting the computer, clearing history, safe mode, do not help. Is there a solution to this? I hate to have to change browsers to read my mail.

Since the update of firefox today, Gmail will not load in its standard view, only HTML. It loads fine in other browsers. Restarting firefox, rebooting the computer, clearing history, safe mode, do not help. Is there a solution to this? I hate to have to change browsers to read my mail.

All Replies (1)

Aman Routh
Aman Routh
more options

Hello,

Have you tried restarting Firefox in safe mode.

You can do that by simply pressing and Holding on the SHIFT key and double clicking on the Firefox icon on your desktop.

See Diagnose Firefox issues using Troubleshoot Mode

Moreover, Your System Details List shows that you have a user.js file in the profile folder to initialize some prefs on each start of Firefox.

The user.js file is only present if you or other software has created it, so normally it wouldn't be there. you can check its content with a plain text editor if you didn't create this file yourself.

The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

You can rename or delete the prefs.js file and possible numbered prefs-##.js and user.js files to reset all prefs to the default value.

You can use this button to go to the Firefox profile folder:

Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)

Note that the "Application Data" folder in XP/Win2K and the "AppData" folder in Windows Vista and Windows 7 and later versions are hidden folders.


Please reply back to us.