Firefox crashes continuously
bp-50f2983b-3f8b-4c54-ab99-86ccb2140628
ReleaseSliceNow(unsigned int, void*)
nsObserverService::AddObserver(nsIObserver*, char const*, bool)
nsTArray_base<nsTArrayFallibleAllocator, nsTArray_CopyWithConstructors<JS::Heap<JSObject*> > >::IncrementLength(unsigned int) | mozilla::net::HttpBaseChannel::ApplyContentConversions() </p>
I have tried any ona anti malware or anti-virus, but the problem is the same
All Replies (4)
Hello,
Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- In Firefox 29.0 and above, click the menu button
, click Help 
and select Restart with Add-ons Disabled.
- In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
Please provide additional crash report ID's, say another 5 or 10.
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
This is a bug in the Aurora build about using the new cache. This bug has been fixed and the next day's (Monday) update should work better.
See:
- bug 1031697 - Aurora32.0a1, crash in nsTArray_base<nsTArrayFallibleAllocator, nsTArray_CopyWithConstructors... </li>
See Comment 6: workaround browser.cache.use_new_backend_temp = false