Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mozilla message

  • 4 replies
  • 2 have this problem
  • 2 views
  • Last reply by DixieDoodle

more options

When I start to write a new e-mail, there is a full page message already on it from Mozilla Thunderbird. It starts with: "-- X-Account-Key: account1 X-UIDL: AEZ3w0MAABDjU6dGwQAAANHYnTY X-Mozilla-Status: 0001 X-Mozilla-Status2: 00000000 X-Mozilla-Keys: X-Apparently-To: dixlinc@att.net via 98.136.215.57; Sun, 22 Jun 2014 21:12:32 +0000 Received-SPF: none (domain of att.net does not designate permitted sender hosts" After I erase it, I can write a new e-mail, it just has to be erased first. Then, everything works just fine. Please help!

When I start to write a new e-mail, there is a full page message already on it from Mozilla Thunderbird. It starts with: "-- X-Account-Key: account1 X-UIDL: AEZ3w0MAABDjU6dGwQAAANHYnTY X-Mozilla-Status: 0001 X-Mozilla-Status2: 00000000 X-Mozilla-Keys: X-Apparently-To: dixlinc@att.net via 98.136.215.57; Sun, 22 Jun 2014 21:12:32 +0000 Received-SPF: none (domain of att.net does not designate permitted sender hosts" After I erase it, I can write a new e-mail, it just has to be erased first. Then, everything works just fine. Please help!

Chosen solution

I have absolutely no idea what I did, but everything's gone except for the -- (two dashes) which I can definitely live with.

Thank you so very much for taking the time to help me. I do appreciate it very much!

Read this answer in context 👍 0

All Replies (4)

more options

I can imagine this happens when replying to a message but hardly when starting a new message. Can you confirm this?

more options

Christi, it's true. Starting a new e-mail, this is what comes up on the letter. It goes on and on and on! I know it sounds crazy and I've been trying to find out how to get rid of it ever since I started using Thunderbird about a week ago.

Any help you can give - even just suggestions - would be greatly appreciated!

more options

There are several ways in which pre-defined content can be inserted into a message. Typically, you'd use a template, a draft, a Stationery template or a signature.

It seems unlikely that a draft or template would automatically do this; you generally have to explicitly select the initial document. The Stationery add-on will automatically use the last Stationery template you used, but unless you have installed Stationery and specifically created a suitable template then this seems unlikely too. So, have you perchance pasted any text into the signature block under Tools|Account Settings|<select account>|Account Settings?

BTW, and in the meantime, ctrl+a in the new message will select all, making it easy to delete this prefilled stuff.

Do you use any other add-ons?

Modified by Zenos

more options

Chosen Solution

I have absolutely no idea what I did, but everything's gone except for the -- (two dashes) which I can definitely live with.

Thank you so very much for taking the time to help me. I do appreciate it very much!