Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

in an email sometimes the curser and print stop working on the screen

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

kblyar
kblyar
more options

sometimes writing an email the cursor and/or print stops showing in the email. Although sometimes I can go to another line and it will start to print, but not where I want it to in the email. Then, when I print out the email it will show me the type that I was trying to say in the email, but not the way I wanted it to read because I couldn't see it then. I use firefox to get on the internet, but then I am routed to the home page of AOL.

sometimes writing an email the cursor and/or print stops showing in the email. Although sometimes I can go to another line and it will start to print, but not where I want it to in the email. Then, when I print out the email it will show me the type that I was trying to say in the email, but not the way I wanted it to read because I couldn't see it then. I use firefox to get on the internet, but then I am routed to the home page of AOL.

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

How to clear the Firefox cache {web link}

and

  • Remove Cookies

This will log you out of all sites you're logged in to. Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?. Then restart.