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I am unable to save download installer

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by LightRaven

LightRaven
LightRaven
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I downloaded firefox browser yesterday. Today I uninstalled the program because it kept loading sweeptstakes pages. So I decided to get a fresh download after the uninstall and I wasn't able to successfully download the installer file. When I try to download firefox browser and I am prompted to save the installer file, I select save and get an error indicating the file is unable to be saved. No matter how many times I hit "try again" I am unable to save the file and can't get the browser. I've already tried turning the firewall off. It still doesn't work. I hope there is a solution.

Thanks for your help.

I downloaded firefox browser yesterday. Today I uninstalled the program because it kept loading sweeptstakes pages. So I decided to get a fresh download after the uninstall and I wasn't able to successfully download the installer file. When I try to download firefox browser and I am prompted to save the installer file, I select save and get an error indicating the file is unable to be saved. No matter how many times I hit "try again" I am unable to save the file and can't get the browser. I've already tried turning the firewall off. It still doesn't work. I hope there is a solution. Thanks for your help.

Chosen solution

Try this:

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that helps.

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All Replies (4)

the-edmeister
the-edmeister
  • Moderator
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Where are you downloading Firefox from?

Sure sounds like you may have had a 'sketchy' version that carried malware or adware.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Try this:

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that helps.

LightRaven
LightRaven Question owner
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I was trying to download from Mozilla.org, so it wasn't the website. It was my Internet Explorer settings that were preventing the download. I couldn't figure out which one was the problem so I ended up resetting it and it fixed the problem.

LightRaven
LightRaven Question owner
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Thanks for all the replies. I really appreciated the help.  :)