Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Getting a Shockwave error.

  • 2 replies
  • 14 have this problem
  • 4 views
  • Last reply by unixdoc

unixdoc
unixdoc
more options

Started getting a message that Shockwave Flash is vulnerable and should be updated. Update window says it is version 11.5.502.146 and currently installed programs shows Flash Player Plugin 14 is installed.

Started getting a message that Shockwave Flash is vulnerable and should be updated. Update window says it is version 11.5.502.146 and currently installed programs shows Flash Player Plugin 14 is installed.

Chosen solution

The Troubleshooting Information you provided along with this question shows that you have Shockwave Flash 11.5 r502 installed as opposed to v14. I'm assuming that v14 is for IE as Firefox and IE use different versions of Flash (IE uses ActiveX) Install the latest version of Flash player from Adobe

Also, be wary of pop-ups saying Flash is out of date. This is always a scam to infect your computer. Many users click on it and end up here doing a malware scan.

Read this answer in context 👍 1

All Replies (2)

Moses
Moses
  • Moderator
more options

Chosen Solution

The Troubleshooting Information you provided along with this question shows that you have Shockwave Flash 11.5 r502 installed as opposed to v14. I'm assuming that v14 is for IE as Firefox and IE use different versions of Flash (IE uses ActiveX) Install the latest version of Flash player from Adobe

Also, be wary of pop-ups saying Flash is out of date. This is always a scam to infect your computer. Many users click on it and end up here doing a malware scan.

unixdoc
unixdoc Question owner
more options

That took care of it. Thank you. Wasn't aware IE and Firefox used different versions of Flash. I wasn't getting a popup, the message was on the Firefox page.