Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why is Yahoo screening my internet searches and denying me access to websites like parts of CBC?

  • 1 reply
  • 3 have this problem
  • 2 views
  • Last reply by John99

iwantfirefoxtoworkasitusedto
iwantfirefoxtoworkasitusedto
more options

Why is it that yahoo has started filtering my internet usage? I get messages like: "We did not find results for thumbnail cbc because SafeSearch is active and your query contains some restricted word(s). Try the suggestions below or type a new query above. To search for thumbnail cbc, change your SafeSearch preferences."

I do not use yahoo for anything! Yahoo has been denying me access to certain websites that I've been accessing for a long time. This used to only seem to affect some video content, now I'm having problems accessing all kinds of websites. Is this a virus? How do I get rid of this? The only solution I have found is to use internet explorer and I much prefer firefox!

Why is it that yahoo has started filtering my internet usage? I get messages like: "We did not find results for thumbnail cbc because SafeSearch is active and your query contains some restricted word(s). Try the suggestions below or type a new query above. To search for thumbnail cbc, change your SafeSearch preferences." I do not use yahoo for anything! Yahoo has been denying me access to certain websites that I've been accessing for a long time. This used to only seem to affect some video content, now I'm having problems accessing all kinds of websites. Is this a virus? How do I get rid of this? The only solution I have found is to use internet explorer and I much prefer firefox!

All Replies (1)

John99
John99
more options

If you see the problem with Fireox but not with Internet Explorer, then it does seem to be a Firefox related problem, rather than say globally installed software or something to do with your Internet Provider.

I note in the UK (Great Britain) new connections to Internet Providers now offer porn etc filters.

Two possibilities I immediately think of are

  1. You have not installed a standard Mozilla version of Firefox but have used a third party, modified build.
  2. You are using Yahoo without knowing it or you have some other software filtering search results
    • Please attach a screenshot of the problem
      See How do I create a screenshot of my problem?
      You will need to use a compressed image type such as often used elsewhere on the web: .jpeg or .png types not a large bitmap image.
    • Please let us have our full troubleshooting information as explained under

To find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • For Firefox versions previous to 29.0: Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.
  • For Firefox 29.0 and above: Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!