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Error Message When Signing Into Firefox Support Account

inquiringmind
inquiringmind
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On mulltiple attempts I tried signing into my Firefox account over the last few days, and although my username popped up at the top I otherwise was unable to access my account or post questions, and got the message "An Error Occurred. Oh, no! It looks like an unexpected error occurred. We've already notified the site administrators. Please try again now, or in a few minutes." This happened several times whether I used Firefox and IE, and even after I cleared my browser, cookies, cache, etc., and after I reset my Firefox. However, now I am able to access my account and no longer get the error message after changing my IP address by using a proxy server. Why is this? Any insight would be appreciated.

On mulltiple attempts I tried signing into my Firefox account over the last few days, and although my username popped up at the top I otherwise was unable to access my account or post questions, and got the message "An Error Occurred. Oh, no! It looks like an unexpected error occurred. We've already notified the site administrators. Please try again now, or in a few minutes." This happened several times whether I used Firefox and IE, and even after I cleared my browser, cookies, cache, etc., and after I reset my Firefox. However, now I am able to access my account and no longer get the error message after changing my IP address by using a proxy server. Why is this? Any insight would be appreciated.

All Replies (2)

Maudib11
Maudib11
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I don't think the problem stopped occuring because of the proxy server. Mozilla might have been working on the website while you tried to login. Maybe there was some type of problem on the web server. There are a lot of reasons why logging in could go wrong. It's good to know that you are able to access your account however :).

inquiringmind
inquiringmind Question owner
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Thanks for the response. In fact the problem persists when I try to login with the IP address assigned by my ISP, and when I use another IP address from a proxy server I am allowed to log in. Very strange. Could some malicious hacker be targeting my IP address to prevent me from axcessing the forum? I can access all other websites with my assigned IP address but not this forum, and only when I use a different IP address through the proxy server can I get through. The error message that is generated by the Mozilla support forum keeps saying that the site's administrators have been advised of the problem and to try again later but it's not yet fixed, and my use of the proxy server is just a temporary work around.