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Can't reply to a web based email program?

  • 3 replies
  • 2 have this problem
  • 2 views
  • Last reply by FredMcD

illinired
illinired
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I use a web based email from my internet provider. When I try to reply to an email I can only see the address line and the subject line. If I try to view in the full page mode the page goes full then starts at the bottom and goes to the top in about 2 seconds.

If i use Internet Explorer to open my email it is fine.....

Thanks for any help Illinired

I use a web based email from my internet provider. When I try to reply to an email I can only see the address line and the subject line. If I try to view in the full page mode the page goes full then starts at the bottom and goes to the top in about 2 seconds. If i use Internet Explorer to open my email it is fine..... Thanks for any help Illinired

All Replies (3)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

and

  • Remove Cookies

Warning ! ! This will log you out of all sites you're logged in to. Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

illinired
illinired Question owner
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This did not fix my problem. I am not able to use the alt\f10 menu. I am running window 8. Everything was fine till about 3 weeks ago. I can use my email program from Internet Explorer. Any other suggestions would be great.

Thanks Illinired

FredMcD
FredMcD
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Everything was fine till about 3 weeks ago What happen 3 weeks ago?

Why can't you use Alt or F10?

Do you have any problems with other web sites?

Modified by FredMcD