after last update cannot send or receive emails - no connection.
Since last update a cannot send or receive emails. It is showing that Mozilla thunderbird is connecting, but it just freezes. When I close the thunderbird window, it closes, but not the program itself, since I can only start it again if I restart the computer. I uninstalled and reinstalled thunderbird, but no luck. The emails work fine through the webbrowser. I am using windows 7 sp 1. Ypur help would be greatly appreciated. Helenasm
Chosen solution
After reinstall Thunderbird, DId you used the Old Profile or New Profile.
Check with your IMAP/POP3, SMTP and PORT settings.
- https://support.mozilla.org/en-US/kb/imap-synchronization
- https://support.mozilla.org/en-US/kb/manual-account-configuration
- https://support.mozilla.org/en-US/kb/cannot-send-messages
Make sure your Firewall/Antivirus not blocking the Thunderbird.
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Chosen Solution
After reinstall Thunderbird, DId you used the Old Profile or New Profile.
Check with your IMAP/POP3, SMTP and PORT settings.
- https://support.mozilla.org/en-US/kb/imap-synchronization
- https://support.mozilla.org/en-US/kb/manual-account-configuration
- https://support.mozilla.org/en-US/kb/cannot-send-messages
Make sure your Firewall/Antivirus not blocking the Thunderbird.
Hi,
very much appreciate your response to help.I have used the old profile. I use Norton internet security firewall and it is not blocking Thunderbird.
I also left the configuration as was, since I had no problems with it until Thunderbird update. Not being very computer savvy, I would not know how to manually configure the email providers.
Thanks. helenasm
Check this link for detail
Hi,
thank you - what I have done was to remove all accounts and add them freshly again, plus I also made sure the firewall has Thunderbird added to it. Took me a little while, but it worked!
Really appreciate your help.
Best regards, Helenasm