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Firefox is extremely slow. Why can't you get a human being???

  • 3 replies
  • 1 has this problem
  • 9 views
  • Last reply by cor-el

scjax2014
scjax2014
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Firefox is extremely sluggish and won't even open pages like Facebook and if it does the wheel will spin and spin and nothing loads.

The problem is definitely Firefox because the problem does not exist in Internet Explorer, Chrome, or Safari.

I also would like to know why you cannot get technical support from a human being anymore??

Firefox is extremely sluggish and won't even open pages like Facebook and if it does the wheel will spin and spin and nothing loads. The problem is definitely Firefox because the problem does not exist in Internet Explorer, Chrome, or Safari. I also would like to know why you cannot get technical support from a human being anymore??

All Replies (3)

hasmituchil
hasmituchil
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Hey scjax2014, Sorry to hear that you have been having problems with Firefox(FYI, I am a human being) 

   If there are issues with certain sites,it may be due to issues with the cache and clearing it may help.
  1. Click the menu button New Fx Menu, choose History, and then Clear Recent History....
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

If not, you may need to reset or clean install FF(which im sure will solve your problem)

Thank you.

scjax2014
scjax2014 Question owner
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I did the clearing of the cache, history, and etc.

Even did a browser reset which helped a little bit, but not a whole a lot.

I just ran a Malwarebytes scan thinking that maybe there is a malware issue, but it came up with nothing.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to internet for Firefox and the plugin-container process and the updater process.

See:

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.