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Email moves to junk folder as soon as I click to open in inbox

  • 15 replies
  • 1 has this problem
  • 5 views
  • Last reply by finitarry

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this happens as soon as I click on email and I must go to junk folder and mark as not junk. These are emails from people I have never marked as junk, I have seen advice to unclick the junk logging. Will see if this helps, but I have not set any filters of my own, so .....?

this happens as soon as I click on email and I must go to junk folder and mark as not junk. These are emails from people I have never marked as junk, I have seen advice to unclick the junk logging. Will see if this helps, but I have not set any filters of my own, so .....?

All Replies (15)

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Thunderbird should learn what is junk and what is not if you keep on teaching it. It should improve.

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Of course. And I've been doing this for years. I am writing because it is NOT learning correctly. And I am not the one putting these emails in the junk folder. They go there automatically as soon as I click on the email with the intent of reading it.. They are emails from senders I have never marked as junk. And if they were, they would already BE in the junk folder. They are in the INBOX, just like any email. However, the emails in the INBOX, when clicked to open, don't open, but move, all by themselves, to the JUNK folder. Which they are NOT supposed to do. Sorry, but I get annoyed when someone gives me a response that is so basic and sophomoric. I am tech savvy and I only write for help when I have tried all that is known as basic set up!

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"I am tech savvy and I only write for help when I have tried all that is known as basic set up!" And how are we supposed to know that? In contrast, users who say they have "tried everything" usually haven't.

Good faultfinding always starts at the basics. Is it plugged in? Are the fuses blown? etc.

A drastic repair might be to re-set your training data.

Tools|Options|Security|Reset Training Data

Those are directions for Windows users. "Tech savvy" posters usually tell us about what platform they are using.

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Ok. I say that because I prefer not to waste time with the obvious. And no, most don't automatically state the OS they are using unless it is relevant.

So. As I said, I again reset the junk training. And guess what? Just like I thought, no change. I opened my email to inbox and clicked on 1 message and read it. Clicked on the next, which was from a restaurant I'd had only a brief communication with..and....it went right to junk without me being able to read it. Learning 'junk' means I have marked it as junk. I did not.

If you could advise what may be causing this, if you have heard of it before please let me know. I recently switched back to Tbird because Postbox was starting to give me hassles. Now Tbird is.

Thanks

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"As I said, I again reset the junk training" - where did you say this? I read that you disabled junk logging. Did you disable the junk controls? Or reset the training data?

The OS is relevant if users need guidance on the variations in menu and tool layout. Most users are Windows users and it doesn't occur to them that anyone might use anything other than Windows. Hence when it's not stated it's most likely to be Windows.

No-one can determine your proficiency from your posting. Nor what level of competence you consider to be "tech savvy". So let's try to avoid assumptions about what is and is not "obvious".

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So, you are not going to help me. or Just spend your time now commenting on my post. I restarted both. Something I had already done, but decided WTH. Still doing it.

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I still don't understand if you actually did either of these things:

Did you disable the junk controls? Or reset the training data?

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Have you turned off the spam filter in your internet security suite? If not try turning that off. They are notorious for junking mail from regular correspondents.

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Thanks. Just did it. I'll see how it goes

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Ok. Have done this for over 1 week now. Tbird is still doing what I originally posted with. This should not be happening at all. It never did with postbox or tbird in the past. Why is it happening now? No settings have been changed. The other thing I just noticed is that when clicking on something in my email, the only search option I have is to search in bing???? I prefer google and it always USED to say search in google. What is going on with Tbird?????

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P.S. IT is NOT about learning junk. I know how to teach it junk. The problem is is that the email goes to INBOX (so obviously is not set as junk) but when I click to open the email in the INBOX, it does NOT open, but automatically goes all by itself to the JUNK folder!!! This should NOT happen no matter what I have taught it regarding junk, Because if it IS JUNK, it would already be in the junk folder, not the INBOX.

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The reason for the migration to junk when you try to open a message is probably that Thunderbird did not initially see the body of the message, and when you open it, it detects junk in the body and moves the message. I have had that happen (and the message really was junk).

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any way to stop it? At least I don't feel like the only one and I'm crazy

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Keep training it. Mine is pretty well trained by now. Occasionally it misses something which is junk and leaves it, but I train it about that, and it learns. It is doing pretty well, since it has only headers to start with.