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Why the color labels of my mails disappear?

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  • 3 have this problem
  • 7 views
  • Last reply by lesmian

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Disappear the color labels which I mark some of my messages. When I reopen the program they do not exist.

Disappear the color labels which I mark some of my messages. When I reopen the program they do not exist.

Chosen solution

Thank you very much. Best!

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labels are synchronised to the server for imap mail accounts. Unfortunately older server software does not support the feature and the labels are removed instead of synchronised.

If you mail account is checked on say a 15 minute schedule then the labels will also disappear every 15 minutes if my assumption is correct.

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Chosen Solution

Thank you very much. Best!