Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

has downloaded the same message over 300 times and still is trying to download it again again again....how to make it stop

  • 4 replies
  • 4 have this problem
  • 1 view
  • Last reply by guigs

more options

when I click on get mail.....it will tell me I have ...well...right now 29 messages.....the number keeps going up....but it will only download one message then stop...and it is the exact same message...so far I have got the same message over 300 times...have run different virus programs and even reinstalled firefox.....still doing it....it cannot seem to move on to new messages till it has finished this one repeating message

when I click on get mail.....it will tell me I have ...well...right now 29 messages.....the number keeps going up....but it will only download one message then stop...and it is the exact same message...so far I have got the same message over 300 times...have run different virus programs and even reinstalled firefox.....still doing it....it cannot seem to move on to new messages till it has finished this one repeating message

All Replies (4)

more options

When you reinstalled did you remove the Program Files/Mozilla folder? Also what is being used to download messages, if it is downloading the same message over and over is it possible to skip that message when downloading to check to see if it has something to do with that message?

Is there an add on or plugin that has stopped working, this may need to be reinstalled.

more options

Is this question even about Firefox? Do you have a "get mail" type extension installed that works with a web mail service? And that is what it is about?

Or is this question about Thunderbird? If so, a Moderator can move it to the Thunderbird queue.

more options

this is n my mozilla thunderbird.....until i find a way to stop it i can not use it at all...i tried to reinstall thunderbird and it is still doing it

more options

I am moving this question to Thunderbird.