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Firefox crashes

  • 8 replies
  • 4 have this problem
  • 1 view
  • Last reply by ymbymb

ymbymb
ymbymb
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firefox keeps crashing - not in any particular order or time. Most often when I have a few windows open. I have updated and done all of the suggested troubleshooting methods, except starting in safe mode as it isn't consistent when it crashes.

firefox keeps crashing - not in any particular order or time. Most often when I have a few windows open. I have updated and done all of the suggested troubleshooting methods, except starting in safe mode as it isn't consistent when it crashes.

All Replies (8)

bhargav061197
bhargav061197
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That is where the problem lies .Please do not update . updates are causing problems why it happens even i do not know .But i can tell you a possible solution . Unistall Mozilla ( u can keep ur history data and all ) . then install tune up utilities .Run it .Then download a new Mozilla firefox and install . If you want a newer version .Donot update .Unistall and then download and install a newer version .And do not worry about bookmarks , history , it retains These updates are creating some kind of problem .They even use up a lot of RAM

Chris Ilias
Chris Ilias
  • Moderator
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No problems here. Does the Mozilla Crash Reporter come up? If so,

  1. Open Firefox.
  2. Go to Help>Troubleshooting Information. That should open a new tab with info about your Firefox setup.
  3. Under "Crash Reports for the Last 3 Days" click on your latest crash report. That should take you to a web page starting with "https://crash-stats.mozilla.com/report/index/" and post the address of your latest crash report.

We can then look at the data specific to your crash and have a better idea of what is causing the problem.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).

See:

ymbymb
ymbymb Question owner
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bp-eb1a7796-09c5-4bfc-824d-a564b2140929

Here you go, yesterday's crash - I didn't generate one for the one that just happened.

ymbymb
ymbymb Question owner
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bp-277f32d1-0449-46cf-b7cc-bfaaf2140930

This is the one that just happened

ymbymb
ymbymb Question owner
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bp-54f30e90-e113-4ca0-bf99-a7ebe2140930 And the next one

Chris Ilias
Chris Ilias
  • Moderator
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They have the same cash signature, which indicates a Flash plugin container crash. That means the problem is somewhere in the Flash plugin. Try some of the suggestions in the Adobe Flash plugin has crashed - Prevent it from happening again article.

ymbymb
ymbymb Question owner
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Hi Chris - I did all that, several times. I have now uninstalled it and reinstalled it - maybe that will work?

Okay crashed again and again and again after the reinstall: bp-67ce8131-ac8c-4a0f-b585-6ac452141001

And here is another: bp-9f7c3ada-fc12-4e40-8d23-598cb2141001

Modified by ymbymb